Conversations

Conversation Details

Get all details regarding a conversation with all messages in the conversation

get/v1/workspaces/{workspace_id}/conversations/{conversation_id}

Request

  • Base URL: https://api.oxvo.com
  • URL: https://api.oxvo.com/v1/workspaces/{workspace_id}/conversations/{conversation_id}
  • Auth: API key in header api_access_token

Response

Success

idnumber

ID of the conversation

account_idnumber

Account Id

uuidstring

UUID of the conversation

additional_attributesobject

The object containing additional attributes related to the conversation

agent_last_seen_atnumber

The last activity at of the agent

assignee_last_seen_atnumber

The last activity at of the assignee

can_replyboolean

Whether the conversation can be replied to

contact_last_seen_atnumber

The last activity at of the contact

custom_attributesobject

The object to save custom attributes for conversation, accepts custom attributes key and value

inbox_idnumber

ID of the inbox

labelsstring[]

The labels of the conversation

mutedboolean

Whether the conversation is muted

snoozed_untilnumber nullable

The time at which the conversation will be unmuted

status'open' | 'resolved' | 'pending'

The status of the conversation

created_atnumber

The time at which conversation was created

updated_atnumber

The time at which conversation was updated

timestampnumber

The time at which conversation was created

first_reply_created_atnumber nullable

The time at which the first reply was created

unread_countnumber

The number of unread messages

last_activity_atnumber

The last activity at of the conversation

prioritystring nullable

The priority of the conversation

waiting_sincenumber nullable

The time at which the conversation was waiting

sla_policy_idnumber nullable

The ID of the SLA policy

applied_slaobject

The applied SLA

sla_eventsobject[]

Changes

No recorded changes to this operation across all 1 revision of this API.