Sign in
Calls

Create Call Feedback

Leave feedback on a call. Admin or developer only.

For wrong_transfer_destination feedback, expected_transfer_destination_id must reference one of the customer's configured transfer destinations; its name is snapshotted onto the feedback row.

post/calls/{call_id}/feedback

Path parameters

call_idstring uuid required

Request body

feedback_type'general' | 'wrong_transfer_destination'
expected_transfer_destination_idstring uuid nullable

For wrong_transfer_destination feedback: the destination the call should have been transferred to

commentstring nullable

Free-form feedback text

Response

Successful Response

feedback_idstring uuid required
call_idstring uuid required
feedback_type'general' | 'wrong_transfer_destination' required
expected_transfer_destination_idstring uuid nullable
expected_transfer_destination_namestring nullable
commentstring nullable
created_by_user_idstring uuid nullable
created_by_namestring nullable

Display name of the user who left the feedback

created_atstring date-time required

Changes