ONoneloop-hq
hitl

Resolve a handoff and close its conversation

Changed on

End the session: set_status(resolved) + conversation → CLOSED with termination_reason = HANDOFF_RESOLVED, in one transaction (§6.4).

post/v1/hitl/handoffs/{handoff_id}/resolve

Request

Path parameters

handoff_idstring uuid required

Response

Successful Response

idstring uuid required
organization_idstring uuid required
conversation_idstring uuid required
conv_turn_idstring uuid nullable required
reasonstring nullable required
static_textstring required
status'requested' | 'assigned' | 'accepted' | 'resolved' | 'cancelled' required
assigneestring nullable required
source'workflow_terminal' | 'router' | 'policy' | 'call_transfer' | 'warm_call_transfer' required
created_atstring date-time required
resolved_atstring date-time nullable required

Changes

  • 5a5597ebb2d6Revision changes
    • warning

      added the new call_transfer enum value to the response property for the response status

    • warning

      added the new warm_call_transfer enum value to the response property for the response status