NSns-api
Call Center/Statistics

Get Abandoned Calls for all Queues

Changed on
get/domains/{domain}/callqueuereport/abandoned

Request

  • Base URL
    https://ns-api.com/ns-api/v2
  • URL
    https://ns-api.com/ns-api/v2/domains/{domain}/callqueuereport/abandoned
  • Auth
    HTTP bearer

Path parameters

domainstring required

This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise. Then using in path for GET you can set to "~" to use the domain name linked to your token/key instead of the domain name itself when reading for your own domain.

Example:example.com

This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise.

Query parameters

datetime-startstring rfc3339 required

This is the start of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format.

Supported formats include.

  • 2023-11-27 13:00:00
  • 2023-11-27T13:00:00Z
  • 2023-11-27T13:00:00-08:00
  • 2023-11-27T13:00:00-08:00[US/Pacific]
  • 2023-11-27T13:00:00Z[America/Phoenix]

This is the start of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format.

Supported formats include.

2023-11-27 13:00:00 2023-11-27T13:00:00Z 2023-11-27T13:00:00-08:00 2023-11-27T13:00:00-08:00[US/Pacific] 2023-11-27T13:00:00Z[America/Phoenix]

datetime-endstring rfc3339 required

This is the end of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Allowed values same as datetime-start.

This is the end of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Allowed values same as datetime-start.

Response

domainstring

This is the main name of the domain. This name should be capable of being in SIP enpoints so no special characters or spaces.

call-orig-call-idstring

Unique identifier for the Origination call leg

agent-term-uristring

SIP URI of the terminating Agent.

agent-term-userstring

This is the extension of the Agent.

agent-term-domainstring

This is the domain of the Agent.

agent-name-first-namestring

This is the first name for the Agent.

agent-name-last-namestring

This is the last name for the Agent.

callqueuestring

Extension id for a preconfigured callqueue

call-dialed-numberinteger

Dialed Number Identification Service - the number that was called.

agent-talking-duration-secondsinteger

Time Agent spent on the call talking to caller.

agent-call-duration-secondsinteger

Total time Agent spent on the call including hold time.

queue-duration-secondsinteger

Time call spent in the queue before answered by an Agent.

agent-holding-duration-secondsinteger

Time Agent spent on hold during the call.

disposition-duration-secondsinteger

Disposition / Wrap up time for agent before going Online for next call.

agent-call-start-datetimestring

Time when call was presented to the Agent.

queue-call-start-datetimestring

Time when call entered to the queue.

queue-call-disconnect-datetimestring

Time when call was released from the queue.

agent-call-disconnect-datetimestring

Time when call was released by the Agent.

agent-call-answer-datetimestring

Time when call was answered by the Agent.

agent-call-disconnect-reason-textstring

Agent release reason.

queue-call-disconnect-reason-textstring

Queue release reason.

call-orig-from-namestring

Caller ID name.

call-orig-from-userinteger

Caller's phone number.

call-orig-from-uristring

Full SIP URI of the caller.

Changes