NSns-api
Call Center/Statistics

Get Abandoned Calls for a Specific Queue

Changed on
get/domains/{domain}/callqueuereport/abandoned/{callqueue}

Request

  • Base URL
    https://ns-api.com/ns-api/v2
  • URL
    https://ns-api.com/ns-api/v2/domains/{domain}/callqueuereport/abandoned/{callqueue}
  • Auth
    HTTP bearer

Path parameters

domainstring required

This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise. Then using in path for GET you can set to "~" to use the domain name linked to your token/key instead of the domain name itself when reading for your own domain.

Example:example.com

This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise.

callqueuestring required

When used in path the callqueue value will link to a extension id for a preconfigured callqueue. If using agent actions like "login" you can use "all" to change action for all of the queues the agent is in currently, it can not be used for agent update requests.

Example:2000

When used in path the callqueue value will link to a extension id for a preconfigured callqueue.

Query parameters

datetime-startstring rfc3339 required

This is the start of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format.

Supported formats include.

  • 2023-11-27 13:00:00
  • 2023-11-27T13:00:00Z
  • 2023-11-27T13:00:00-08:00
  • 2023-11-27T13:00:00-08:00[US/Pacific]
  • 2023-11-27T13:00:00Z[America/Phoenix]

This is the start of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format.

Supported formats include.

2023-11-27 13:00:00 2023-11-27T13:00:00Z 2023-11-27T13:00:00-08:00 2023-11-27T13:00:00-08:00[US/Pacific] 2023-11-27T13:00:00Z[America/Phoenix]

datetime-endstring rfc3339 required

This is the end of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Allowed values same as datetime-start.

This is the end of the time window for a given query. The format is based on RFC3339 but also will support additonal params for use in providing a timezone which will allow the API to give the correct range for a given set of data and will be formated in respone using the same format. Allowed values same as datetime-start.

Response

domainstring

This is the main name of the domain. This name should be capable of being in SIP enpoints so no special characters or spaces.

call-orig-call-idstring

Unique identifier for the Origination call leg

agent-term-uristring

SIP URI of the terminating Agent.

agent-term-userstring

This is the extension of the Agent.

agent-term-domainstring

This is the domain of the Agent.

agent-name-first-namestring

This is the first name for the Agent.

agent-name-last-namestring

This is the last name for the Agent.

callqueuestring

Extension id for a preconfigured callqueue

call-dialed-numberinteger

Dialed Number Identification Service - the number that was called.

agent-talking-duration-secondsinteger

Time Agent spent on the call talking to caller.

agent-call-duration-secondsinteger

Total time Agent spent on the call including hold time.

queue-duration-secondsinteger

Time call spent in the queue before answered by an Agent.

agent-holding-duration-secondsinteger

Time Agent spent on hold during the call.

disposition-duration-secondsinteger

Disposition / Wrap up time for agent before going Online for next call.

agent-call-start-datetimestring

Time when call was presented to the Agent.

queue-call-start-datetimestring

Time when call entered to the queue.

queue-call-disconnect-datetimestring

Time when call was released from the queue.

agent-call-disconnect-datetimestring

Time when call was released by the Agent.

agent-call-answer-datetimestring

Time when call was answered by the Agent.

agent-call-disconnect-reason-textstring

Agent release reason.

queue-call-disconnect-reason-textstring

Queue release reason.

call-orig-from-namestring

Caller ID name.

call-orig-from-userinteger

Caller's phone number.

call-orig-from-uristring

Full SIP URI of the caller.

Changes