followups
Schedule Followup
Schedule a followup to be hidden until a specific date (technicians only).
The followup will be hidden from the list until the scheduled_date arrives. When scheduled, attempt_count is reset to 0 and last_attempt_date is cleared. This gives the customer a fresh start and allows the technician to retry from scratch.
Access Control:
- Technicians only (sales_tech role)
- Managers (org:admin) will receive a 403 Forbidden error
Args: conversation_id: UUID of the conversation scheduled_date: Date when followup should reappear (YYYY-MM-DD format, must be future date)
Returns: Success response with scheduled date
post/followups/{conversation_id}/schedule
Path parameters
conversation_idstring required
Request body
Response
Successful Response
{"stackTrail":"paths:/followups/{conversation_id}/schedule:post:responses:200:content:application/json:schema","oasType":"schema","type":"unknown"}
Changes
No recorded changes to this endpoint across all 23 revisions of this API.