manager
Reschedule Manager Followup
Reschedule a follow-up (manager only).
Updates the followup with a new scheduled_until date and resets attempt tracking. Logs reschedule activity in customer_activity_log.
This endpoint is accessible by managers only (org:admin role).
Args: conversation_id: UUID of the conversation to find the followup scheduled_date: Date in YYYY-MM-DD format (must be future date in org timezone) organization_id: Organization ID from auth token
Returns: Success response with followup_id and scheduled_until
Raises: 400: If scheduled_date is invalid or not a future date 404: If followup not found for conversation 500: If database operation fails
post/manager/conversations/{conversation_id}/reschedule
Path parameters
conversation_idstring required
Request body
Response
Successful Response
{"stackTrail":"paths:/manager/conversations/{conversation_id}/reschedule:post:responses:200:content:application/json:schema","oasType":"schema","type":"unknown"}
Changes
No recorded changes to this endpoint across all 23 revisions of this API.