Payments

Challenge chargebacks

MultiSafepay can challenge chargebacks on your behalf. To do so, we need documented proof of the order.

Use this request to upload relevant files.

post/orders/{order_id}/files

Path parameters

order_idstring required

The unique identifier of the order.

Max length: 50 characters.

Request body

typestring required

The case type. The value is always chargeback.

base64string required

The base64 encoded file. The original file type must be PDF, JPG, or PNG.

descriptionstring required

A description of or comments on the file.

namestring required

The filename of the file.

Example request

{
  "type": "chargeback",
  "base64": "VGhpcyBpcyBkdW1teSBmaWxlIGNvbnRlbnQgdGhhdCdzIGJhc2U2NCBlbmNvZGVkLg==",
  "description": "Email chain of discussions with customer.",
  "name": "EmailsWithCustomerX.pdf"
}

Response

Request successful

successSuccess — unresolved $ref

dataobject

Empty

Changes

No recorded changes to this endpoint across all 1 revision of this API.