Support

Update a support ticket (status/priority).

Changed on
patch/v1/support/tickets/{ticket_identifier}

Request

  • Base URL: https://api.mixpeek.com
  • URL: https://api.mixpeek.com/v1/support/tickets/{ticket_identifier}
  • Auth: HTTP bearer

Path parameters

ticket_identifierstring required

Request body

status'open' | 'pending' | 'resolved' | 'closed'
priority'low' | 'medium' | 'high' | 'urgent'

Response

Successful Response

ticket_idstring required
organization_idstring nullable
subjectstring required
category'technical' | 'billing' | 'feature' | 'onboarding' | 'other' required
priority'low' | 'medium' | 'high' | 'urgent' required
status'open' | 'pending' | 'resolved' | 'closed' required
message_countinteger
last_message_atstring date-time nullable
created_atstring date-time nullable
updated_atstring date-time nullable

Changes

  • 61a175e8eb9aRevision changes
    • warning

      removed the optional property from the response with the status

    • info

      added the non-success response with the status

    • info

      added the non-success response with the status

    • info

      added the optional property to the response with the status

    • info

      added the required property to the response with the status

    • info

      added the required property to the response with the status

  • 5d4c905106b4Revision changes
    • info

      the endpoint scheme security BearerAuth was added to the API