integrations

Create Escalation

Create an escalation from a chat session.

This will create a ticket in the configured helpdesk provider.

post/integrations/escalations

Request

  • Base URL
    https://studio-api.meganova.ai (the document declares no server; this is the origin it was published from)
  • URL
    https://studio-api.meganova.ai/integrations/escalations
  • Auth
    OAuth 2
    Password
    Token URL: auth/token

Request body

chat_session_idstring uuid required
character_idstring uuid required
space_idstring uuid required
customer_emailstring email required
customer_namestring nullable
reasonstring

Escalation reason

provider_idstring nullable

Specific provider to use (optional)

Response

Successful Response

idstring uuid required
space_idstring uuid required
chat_session_idstring uuid required
character_idstring uuid required
integration_idstring uuid required
external_ticket_idstring nullable
external_ticket_urlstring nullable
reasonstring required
sentiment_scorenumber nullable
ai_confidencenumber nullable
conversation_summarystring nullable
statusstring required
external_statusstring nullable
error_messagestring nullable
resolved_atstring date-time nullable
resolution_notesstring nullable
customer_emailstring nullable
customer_namestring nullable
credits_usedinteger required
response_time_msinteger nullable
created_atstring date-time required
updated_atstring date-time required

Changes

No recorded changes to this operation across all 3 revisions of this API.