tickets

Reply on a ticket

Append a message. internal=true is staff-only. Public replies drive the lifecycle: a requester reply reopens, a staff reply marks the ticket pending, and each notifies the other side.

post/tickets/{id}/messages

Request

  • Base URL: https://api.instruxi.dev/api/v1/enforcer
  • URL: https://api.instruxi.dev/api/v1/enforcer/tickets/{id}/messages
  • Auth: one of:
    • API key in header Authorization
    • API key in header X-API-Key

Path parameters

idstring required

ticket id

Request body

bodystring
file_idsstring[]
internalboolean

Example request

{
  "body": "Thanks — we're looking into it."
}

Response

OK

successboolean

Example response

{
  "success": true
}

Changes

No recorded changes to this operation across all 1 revision of this API.