INinstantly
AIInboxManager

Get AI Inbox Manager analytics summary

Changed on

Get aggregated analytics for an AI Inbox Manager over an optional date window.

Requires one of the following scopes: ai_inbox_manager_analytics:read, ai_agents:all, all:read, all:all

get/api/v2/ai-agents/inbox-manager/{id}/analytics/summary

Request

  • Base URL
    https://api.instantly.ai
  • URL
    https://api.instantly.ai/api/v2/ai-agents/inbox-manager/{id}/analytics/summary
  • Auth
    HTTP bearer

Path parameters

idstring uuid required
Example:0195b1a5-3b1d-7b6e-9c1a-2f7a4b0c1d2e

AI Inbox Manager ID

Query parameters

fromstring date
Example:2025-06-01

Inclusive start of the window (YYYY-MM-DD).

tostring date
Example:2025-06-30

Inclusive end of the window (YYYY-MM-DD).

Response

The aggregated analytics for the agent

total_actionsnumber

Total actions taken by the agent

replies_countnumber

Replies generated

follow_ups_countnumber

Follow-ups generated

human_interventionnumber

Actions that required human review

info_requestednumber

Actions where the agent requested more information

unique_conversationsnumber

Distinct conversation threads the agent acted on

time_savednumber

Estimated time saved, in seconds

average_confidence_scorenumber

Average confidence score (0-100) of generated replies

involvement_ratenumber

Percentage (0-100) of threads where the agent was involved

resolution_ratenumber

Percentage (0-100) of hands-free resolutions among actions taken

no_show_follow_ups_generatednumber nullable

No-show recovery follow-ups generated

no_show_total_leads_recoverednumber nullable

Leads recovered by no-show follow-ups

no_show_total_revenue_recoverednumber nullable

Revenue recovered by no-show follow-ups

no_show_time_savednumber nullable

Estimated time saved by no-show recovery, in seconds

no_show_recovery_ratenumber nullable

Percentage (0-100) of no-show leads recovered

Example response

{
  "total_actions": 120,
  "replies_count": 80,
  "follow_ups_count": 40,
  "human_intervention": 6,
  "info_requested": 3,
  "unique_conversations": 64,
  "time_saved": 10800,
  "average_confidence_score": 91.4,
  "involvement_rate": 72.5,
  "resolution_rate": 88.1,
  "no_show_follow_ups_generated": 12,
  "no_show_total_leads_recovered": 4,
  "no_show_total_revenue_recovered": 1200,
  "no_show_time_saved": 3600,
  "no_show_recovery_rate": 33.3
}

Changes