Update a redacted support ticket workflow status

Updates only status and provider hash fields for an existing tenant support ticket. Raw resolution notes, subjects, provider ids and provider targets are rejected. Deletion completion requires terminal evidence from the same tenant's original linked deletion job.

post/ops/support-tickets/{ticket_id}/status

Request

  • Base URL: https://api.gravityads.dev (the document declares no server; this is the origin it was published from)
  • URL: https://api.gravityads.dev/ops/support-tickets/{ticket_id}/status
  • Auth: HTTP bearer

Path parameters

ticket_idstring required

Request body

tenant_idstring required
ticket_idstring
status'data_deletion_cancelled' | 'data_deletion_completed' | 'data_deletion_in_progress' | 'data_deletion_rejected' | 'data_deletion_reviewing' | 'support_ticket_closed' | 'support_ticket_handoff_prepared' | 'support_ticket_handoff_send_failed' | 'support_ticket_handoff_sent' | 'support_ticket_in_progress' | 'support_ticket_open' | 'support_ticket_rejected' | 'support_ticket_resolved' required
updated_bystring
provider_calledboolean
sentboolean
external_ticket_id_hashstring
provider_response_hashstring
provider_status_codeinteger

Response

Redacted support ticket status update

schema_version'gravityads.support_ticket_status_update.v1' required
statusstring required
updatedboolean required
tenant_idstring
ticket_idstring required
updated_by_user_id_hashstring
raw_ticket_payload_returnedfalse required
raw_provider_target_returnedfalse required
raw_secrets_returnedfalse required

Changes

No recorded changes to this operation across all 1 revision of this API.