Create a redacted support ticket handoff

post/ops/support-ticket

Request

  • Base URL: https://api.gravityads.dev (the document declares no server; this is the origin it was published from)
  • URL: https://api.gravityads.dev/ops/support-ticket
  • Auth: HTTP bearer

Request body

tenant_idstring
request_idstring
subjectstring required
descriptionstring
severity'low' | 'normal' | 'high' | 'critical'
category'billing' | 'data' | 'incident' | 'platform' | 'security' | 'support'
created_bystring
sourcestring
sendboolean
incident_traceobject

Response

Redacted support ticket handoff

schema_version'gravityads.hosted_support_ticket.v1' required
statusstring required
ticket_idstring required
created_at_utcstring
tenant_id_hashstring required
request_id_hashstring required
subject_hashstring required
subject_lengthinteger required
description_hashstring required
description_lengthinteger required
severitystring
categorystring
support_providerstring
provider_target_hashstring
support_ticket_correlation_headerstring
ready_for_support_ticket_handoffboolean
send_requestedboolean
send_blockerstring
provider_calledboolean
sentboolean
provider_status_codeinteger
external_ticket_id_hashstring
provider_response_hashstring
control_plane_recordobject
raw_ticket_payload_returnedfalse required
raw_provider_target_returnedfalse required
raw_secret_returnedfalse required

Changes

No recorded changes to this operation across all 1 revision of this API.