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S2S Conversations

Answer workflow step

Answer the pending workflow step (text, selection, rating, attachments) or request a human with botAction "humanHandoff".

post/s2s/conversations/{conversationId}/workflow/answer

Path parameters

conversationIdstring required

Request body

textstring

Free-text answer (input / chat steps).

selectedstring

Selected option value (button / select steps).

ratingnumber double

Rating value (rate-conversation steps).

botAction'humanHandoff'

"humanHandoff" requests a human without waking an agent run.

Response

Accepted

Changes

Changed in 1 of the 20 revisions of this API.1