external_idstring required
root_call_idstring uuid nullable
external_assistant_idstring nullable required
type'inboundPhoneCall' | 'outboundPhoneCall' | 'webCall' required
messagesobject[] required
transcriptstring required
summarystring nullable required
structured_dataobject nullable required
created_atstring date-time required
customer_numberstring nullable required
recording_urlstring nullable required
recording_presigned_urlstring nullable
duration_secondsinteger nullable
ended_reasonstring nullable required
voice_agent_idstring uuid nullable
voice_agent_group_namestring nullable
booking_madeboolean nullable
attributed_to_human_agent_idstring uuid nullable
booking_value_centsinteger nullable
booking_outcome_set_by_user_idstring uuid nullable
booking_outcome_set_atstring date-time nullable
booking_statusstring nullable
booking_evidencestring nullable
outcome_agent_refstring nullable
customer_profile_idstring uuid nullable
customer_namestring nullable