service_provider_call_idstring
timestampstring date-time
status'pending' | 'queued' | 'ongoing' | 'completed' | 'failed' | 'analyzing' | 'cancelled'
Current status of the call
duration_secondsinteger nullable
Duration of the call in seconds
response_time_msinteger nullable
Average response time in milliseconds
eval_metricsobject
Get evaluation metrics in a format suitable for the UI
ended_reasonstring nullable
Reason why the call ended
simulator_agent_namestring
simulator_agent_idstring uuid
agent_definition_used_namestring
agent_definition_used_idstring uuid
call_summarystring nullable
Call summary from the service
test_execution_idstring uuid
source_scenario_keystring
harness_outcome_statusstring
avg_agent_latency_msinteger nullable
Average agent latency in milliseconds (time taken by agent to respond after user's pause)
user_interruption_countinteger nullable
Number of times user interrupted the AI
user_interruption_ratenumber nullable
Rate of user interruptions (interruptions per minute)
talk_rationumber nullable
Ratio of bot speaking time to user speaking time
ai_interruption_countinteger nullable
Number of times AI interrupted the user
ai_interruption_ratenumber nullable
Rate of AI interruptions (interruptions per minute)
avg_stop_time_after_interruptioninteger
agent_talk_percentagestring
processing_skip_reasonstring
original_call_execution_idstring
tool_outputsobject nullable
Tool evaluation output - separate from standard evaluations
cost_centsinteger nullable
Cost of the call in cents
customer_cost_centsinteger nullable
Total customer-reported cost in cents
customer_cost_breakdownobject nullable
Detailed cost breakdown from customer call data
customer_latency_metricsobject nullable
Latency metrics from customer call data
customer_call_idstring nullable
Customer call ID if available
simulation_call_type'voice' | 'text'
phone_numberstring nullable
Phone number called (null for TEXT/chat simulations)
scenario_detailsstring nullable required
ideal_outcomestring nullable required
conversation_branchstring nullable required
personastring nullable required
sub_goalsstring[] required
outcome'queued' | 'in_progress' | 'passed' | 'failed' | 'inconclusive' | 'error' required
scoring_status'not_applicable' | 'pending' | 'succeeded' | 'failed' | 'timed_out' required
csat_status'not_applicable' | 'pending' | 'succeeded' | 'failed' | 'timed_out' | 'skipped' required
csat_reasonstring nullable required