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Case Triggers

Update Agent Case Trigger

Update fields on a case trigger. Only the trigger creator or a builder/admin can disable an enabled trigger or change its queue.

patch/v2/agents/{agent_id}/case-triggers/{trigger_id}

Path parameters

agent_idstring uuid required

The agent's unique identifier

trigger_idstring uuid required

The case trigger's unique identifier

Request body

case_queue_idstring uuid

Queue whose new cases should trigger this agent

enabledboolean

Whether the trigger is active. Disabled triggers do not dispatch runs.

concurrency1 nullable

Per-trigger concurrency override. Only 1 (run cases one at a time) or null (use the platform default) can be set here; higher caps are configured directly in the database. Omit to leave the current value unchanged.

Response

Default Response

Changes

No recorded changes to this endpoint across all 1 revision of this API.