tickets

Perform bulk action on multiple tickets

post/v1/workspaces/{workspaceId}/tickets/bulk

Request

  • Base URL: https://api.dispatchtickets.com (the document declares no server; this is the origin it was published from)
  • URL: https://api.dispatchtickets.com/v1/workspaces/{workspaceId}/tickets/bulk
  • Auth: HTTP bearer

Request body

action'spam' | 'resolve' | 'close' | 'delete' | 'assign' | 'setCategory' | 'setTags' required

Action to perform on tickets

ticketIdsstring[] required

Array of ticket IDs to perform action on

assigneeIdobject

Assignee ID for assign action (null to unassign)

categoryIdobject

Category ID for setCategory action (null to remove)

tagsstring[]

Tag names for setTags action (replaces existing tags)

closeReason'no_response' | 'out_of_scope' | 'customer_left' | 'duplicate'

Close reason for close action

Example request

{
  "action": "spam",
  "ticketIds": [
    "ticket_abc123",
    "ticket_def456"
  ]
}

Response

Bulk action completed

Changes

No recorded changes to this operation across all 1 revision of this API.