analytics

Customer-care call analytics

Changed on

Returns general customer-care call analytics across CALL_CONOSCITIVA, CALL_GRATUITA, SUPPORTO and EXTRA: summary, type breakdown, operator breakdown, daily trend and EXTRA reasons.

get/api/analytics/customer-care/calls

Request

  • Base URL: https://api.corabea.it (the document declares no server; this is the origin it was published from)
  • URL: https://api.corabea.it/api/analytics/customer-care/calls
  • Auth: HTTP bearer

Query parameters

from_datestring date required

Start day (YYYY-MM-DD).

to_datestring date required

End day (YYYY-MM-DD).

support_reason'PRIMA_CALL' | 'SECONDA_CALL' | 'TERZA_CALL' | 'QUARTA_CALL' | 'QUINTA_CALL' | 'SESTA_CALL'

Position of a SUPPORTO call in its chain, stored in operator_call_tasks.metadata["reason"].

operator_idstring uuid nullable

Optional filter by customer-care operator UUID.

Response

Successful Response

Changes

  • 2a4daccec07cRevision changes
    • warning

      added the new QUINTA_CALL enum value to the // response property for the response status

    • warning

      added the new SESTA_CALL enum value to the // response property for the response status

    • info

      added the enum value QUINTA_CALL to the property anyOf[subschema #1: SupportCallReason]/ of the query request parameter support_reason

    • info

      added the enum value SESTA_CALL to the property anyOf[subschema #1: SupportCallReason]/ of the query request parameter support_reason

  • 17eafc2c8d6aRevision changes
    • info

      added to the / response property anyOf list for the response status

    • info

      removed subschema #1 from the / response property anyOf list for the response status