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analytics

Get Customer Care Call Details

Changed on
get/api/analytics/customer-care/calls/details

Request

  • Base URL: https://api.corabea.it (the document declares no server; this is the origin it was published from)
  • URL: https://api.corabea.it/api/analytics/customer-care/calls/details
  • Auth: HTTP bearer

Query parameters

from_datestring date required
to_datestring date required
operator_idstring uuid nullable
support_reason'PRIMA_CALL' | 'SECONDA_CALL' | 'TERZA_CALL' | 'QUARTA_CALL' | 'QUINTA_CALL' | 'SESTA_CALL'

Position of a SUPPORTO call in its chain, stored in operator_call_tasks.metadata["reason"].

call_type'CALL_CONOSCITIVA' | 'CALL_GRATUITA' | 'SUPPORTO' | 'EXTRA' nullable
call_status'completed' | 'to_do' | 'to_reschedule' | 'no_answer' | 'cancelled' nullable
pageinteger
per_pageinteger

Response

Successful Response

totalinteger required
pageinteger required
per_pageinteger required

Changes

  • 2a4daccec07cRevision changes
    • ○

      added the enum value QUINTA_CALL to the property anyOf[subschema #1: SupportCallReason]/ of the query request parameter support_reason

    • ○

      added the enum value SESTA_CALL to the property anyOf[subschema #1: SupportCallReason]/ of the query request parameter support_reason

  • a39eb6aada31Revision changes
    • ○

      endpoint added