Inbox

Update ticket status, routing and handling; active support requests require explicit dispositions before closure

Use an explicitly scoped user-bound account bearer credential or an application session. Scope grants are intersected with live membership, role, tenant isolation, agent access and plan limits; a credential does not grant an owner role. Invitation acceptance requires the verified recipient email.

patch/workspaces/{workspaceId}/inbox/{conversationId}

Request

  • Base URL: https://app.communicate.so/api/v1
  • URL: https://app.communicate.so/api/v1/workspaces/{workspaceId}/inbox/{conversationId}
  • Auth: one of:
    • HTTP bearer
    • API key in cookie __Secure-better-auth.session_token
    • API key in cookie better-auth.session_token

Path parameters

workspaceIdstring required
conversationIdstring required

Request body

status'open' | 'snoozed' | 'closed' | 'spam'
assigneeIdstring nullable
priority'low' | 'normal' | 'high' | 'urgent'
dueAtstring date-time nullable
mode'ai' | 'human'
teamIdstring nullable
contactEmailstring email
notifyboolean
forceboolean
idempotencyKeystring

Response

Update ticket status, routing and handling; active support requests require explicit dispositions before closure

conversationIdstring required
workspaceIdstring required
status'open' | 'snoozed' | 'closed' | 'spam' required
assigneeIdstring nullable required
teamIdstring nullable required
priority'low' | 'normal' | 'high' | 'urgent' required
dueAtstring date-time nullable required
updatedAtstring date-time required
mode'ai' | 'human'

Changes

No recorded changes to this operation across all 1 revision of this API.