Inbox

Queue a human reply using a stable message ID; acceptance does not prove delivery

Use an explicitly scoped user-bound account bearer credential or an application session. Scope grants are intersected with live membership, role, tenant isolation, agent access and plan limits; a credential does not grant an owner role. Invitation acceptance requires the verified recipient email.

post/workspaces/{workspaceId}/inbox/{conversationId}/messages

Request

  • Base URL: https://app.communicate.so/api/v1
  • URL: https://app.communicate.so/api/v1/workspaces/{workspaceId}/inbox/{conversationId}/messages
  • Auth: one of:
    • HTTP bearer
    • API key in cookie __Secure-better-auth.session_token
    • API key in cookie better-auth.session_token

Path parameters

workspaceIdstring required
conversationIdstring required

Request body

contentstring required
messageIdstring uuid required
attachmentIdsstring[]
replyToMessageIdstring

Response

Queue a human reply using a stable message ID; acceptance does not prove delivery

idstring required
workspaceIdstring required
conversationIdstring required
agentIdstring required
role'human' required
contentstring required
replyToMessageIdstring nullable
channel'widget' | 'email' nullable required
lifecycleStatus'queued' | 'sending' | 'sent' | 'undone' | 'failed' | 'uncertain' | 'bounced' required
lifecycleVersioninteger required
revisionCountinteger required
authorMemberIdstring nullable required
createdAtstring date-time required
dispatchAfterAtstring date-time nullable required
undoDeadlineAtstring date-time nullable required
sentAtstring date-time nullable required

Changes

No recorded changes to this operation across all 1 revision of this API.