Agent Statistic API

Description

This API endpoint is used to retrieve agent statistics for a specified period.

Request Body

• start_time (text, Required): Beginning time of the period (Y-m-d H:00:00)

• format (text): The format of the response

• agent_ids (text): Search by agent id, example 1 || 1,2,3...

• desk_ids (text): Search by desk id, example 1 || 1,2,3...

• end_time (text): End time of the period, default current date time (Y-m-d H:00:00)

Response

The response for this request is a JSON object with the following properties:

• success (string): Indicates the success status of the request

• message (string): Provides additional information or error message

Response JSON Schema

{
  "type": "object",
  "properties": {
    "success": {
      "type": "string"
    },
    "message": {
      "type": "string"
    }
  }
}

{
  "agent_ids": "<string>",
  "desk_ids": "<string>",
  "end_time": "<dateTime>",
  "format": "json",
  "start_time": "<dateTime>"
}

{
  "message": "<string>",
  "success": "<boolean>"
}