Cards
Respond to card dispute
Queue a response to the card network for the current dispute stage.
post/issuing/card-disputes/{card_dispute_id}/respond
Request
- Base URL: https://api.column.com
- URL: https://api.column.com/issuing/card-disputes/{card_dispute_id}/respond
- Auth: HTTP basic
Path parameters
card_dispute_idstring required
Request body
Example request
{
"narrative": "The merchant's response does not show that the cardholder authorized the transaction."
}Response
Successful response
Example response
{
"events": [
{
"id": "cdse_2x8gszy5folpA9s0TOCseE9ABDM",
"linked_transaction_event_id": "ctxe_2x8gszy5folpA9s0TOCseE9ABDM"
}
],
"evidence": [
{
"id": "cdev_2x8gszy5folpA9s0TOCseE9ABDM",
"narrative": "The cardholder did not authorize this transaction and still has the card."
}
],
"id": "cdsp_2x8gszy5folpA9s0TOCseE9ABDM",
"reason_details": {
"canceled_merchandise_or_services": {
"cancellation_method": "The cardholder canceled by email to the merchant's support address.",
"merchandise_disposition": "The cardholder still has the merchandise and can return it on request.",
"order_details": "A pair of running shoes ordered from the merchant's website.",
"return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.",
"return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.",
"return_tracking_number": "1Z999AA10123456784"
},
"canceled_recurring_transaction": {
"cancellation_method": "The cardholder canceled by email to the merchant's support address.",
"merchant_contact_application_name": "Acme Support Chat",
"merchant_contact_email_address": "support@example.com",
"merchant_contact_phone_number": "+14155550123"
},
"counterfeit_merchandise": {
"counterfeit_details": "The brand's authentication service confirmed the item is not genuine.",
"merchandise_disposition": "The cardholder still has the merchandise and can return it on request.",
"order_details": "A pair of running shoes ordered from the merchant's website."
},
"credit_not_processed": {
"late_credit_explanation": "The merchant delayed the credit while negotiating a partial refund with the cardholder."
},
"damaged_or_defective_merchandise": {
"merchandise_disposition": "The cardholder still has the merchandise and can return it on request.",
"negotiation_details": "The cardholder emailed the merchant twice asking for a refund and received no response.",
"order_details": "A pair of running shoes ordered from the merchant's website.",
"return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.",
"return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.",
"return_tracking_number": "1Z999AA10123456784"
},
"duplicate_processing": {
"other_card_transaction_id": "ctxn_3y9htaz6gomqB0t1UPDtfF0BCEN",
"other_network_transaction_id": "305123456789012"
},
"fraud": {
"card_mailed_postal_code": "94107"
},
"incorrect_currency": {
"correct_currency": "USD"
},
"incorrect_transaction_code": {
"credit_card_transaction_id": "ctxn_3y9htaz6gomqB0t1UPDtfF0BCEN",
"credit_error_explanation": "The merchant processed a credit instead of reversing the original charge."
},
"invalid_data": {
"authorization_decline_explanation": "The card had expired, so an authorization request with the correct expiration date would have been declined."
},
"merchandise_services_not_received": {
"cancellation_method": "The cardholder canceled by email to the merchant's support address.",
"dispute_before_expected_date_explanation": "The merchant confirmed the order was canceled and will not ship.",
"late_delivery_details": "The merchandise was delivered three weeks after the agreed delivery date.",
"order_details": "A pair of running shoes ordered from the merchant's website."
},
"misrepresentation": {
"cancellation_method": "The cardholder canceled by email to the merchant's support address.",
"misrepresentation_details": "The merchant advertised the jacket as waterproof, but it is not.",
"negotiation_details": "The cardholder emailed the merchant twice asking for a refund and received no response.",
"order_details": "A pair of running shoes ordered from the merchant's website.",
"return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.",
"return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.",
"return_tracking_number": "1Z999AA10123456784"
},
"not_as_described": {
"cancellation_method": "The cardholder canceled by email to the merchant's support address.",
"merchandise_disposition": "The cardholder still has the merchandise and can return it on request.",
"negotiation_details": "The cardholder emailed the merchant twice asking for a refund and received no response.",
"order_details": "A pair of running shoes ordered from the merchant's website.",
"return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.",
"return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.",
"return_tracking_number": "1Z999AA10123456784"
},
"original_credit_not_accepted": {
"explanation": "The recipient's account was closed before the original credit arrived."
},
"paid_by_other_means": {
"other_card_transaction_id": "ctxn_3y9htaz6gomqB0t1UPDtfF0BCEN",
"other_network_transaction_id": "305123456789012"
},
"quality_of_merchandise_or_services": {
"cancellation_method": "The cardholder canceled by email to the merchant's support address.",
"merchandise_disposition": "The cardholder still has the merchandise and can return it on request.",
"negotiation_details": "The cardholder emailed the merchant twice asking for a refund and received no response.",
"order_details": "A pair of running shoes ordered from the merchant's website.",
"return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.",
"return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.",
"return_tracking_number": "1Z999AA10123456784"
},
"terms_of_contract": {
"terms_not_honored_details": "The merchant did not deliver the services within the timeframe in the contract."
}
},
"stage": "disputed",
"submission_status": "submitted"
}Changes
No recorded changes to this operation across all 1 revision of this API.