Check card dispute eligibility

Example request

{
  "reason_details": {
    "canceled_merchandise_or_services": {
      "cancellation_method": "The cardholder canceled by email to the merchant's support address.",
      "merchandise_disposition": "The cardholder still has the merchandise and can return it on request.",
      "order_details": "A pair of running shoes ordered from the merchant's website.",
      "return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.",
      "return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.",
      "return_tracking_number": "1Z999AA10123456784"
    },
    "canceled_recurring_transaction": {
      "cancellation_method": "The cardholder canceled by email to the merchant's support address.",
      "merchant_contact_application_name": "Acme Support Chat",
      "merchant_contact_email_address": "support@example.com",
      "merchant_contact_phone_number": "+14155550123"
    },
    "counterfeit_merchandise": {
      "counterfeit_details": "The brand's authentication service confirmed the item is not genuine.",
      "merchandise_disposition": "The cardholder still has the merchandise and can return it on request.",
      "order_details": "A pair of running shoes ordered from the merchant's website."
    },
    "credit_not_processed": {
      "late_credit_explanation": "The merchant delayed the credit while negotiating a partial refund with the cardholder."
    },
    "damaged_or_defective_merchandise": {
      "merchandise_disposition": "The cardholder still has the merchandise and can return it on request.",
      "negotiation_details": "The cardholder emailed the merchant twice asking for a refund and received no response.",
      "order_details": "A pair of running shoes ordered from the merchant's website.",
      "return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.",
      "return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.",
      "return_tracking_number": "1Z999AA10123456784"
    },
    "duplicate_processing": {
      "other_card_transaction_id": "ctxn_3y9htaz6gomqB0t1UPDtfF0BCEN",
      "other_network_transaction_id": "305123456789012"
    },
    "fraud": {
      "card_mailed_postal_code": "94107"
    },
    "incorrect_currency": {
      "correct_currency": "USD"
    },
    "incorrect_transaction_code": {
      "credit_card_transaction_id": "ctxn_3y9htaz6gomqB0t1UPDtfF0BCEN",
      "credit_error_explanation": "The merchant processed a credit instead of reversing the original charge."
    },
    "invalid_data": {
      "authorization_decline_explanation": "The card had expired, so an authorization request with the correct expiration date would have been declined."
    },
    "merchandise_services_not_received": {
      "cancellation_method": "The cardholder canceled by email to the merchant's support address.",
      "dispute_before_expected_date_explanation": "The merchant confirmed the order was canceled and will not ship.",
      "late_delivery_details": "The merchandise was delivered three weeks after the agreed delivery date.",
      "order_details": "A pair of running shoes ordered from the merchant's website."
    },
    "misrepresentation": {
      "cancellation_method": "The cardholder canceled by email to the merchant's support address.",
      "misrepresentation_details": "The merchant advertised the jacket as waterproof, but it is not.",
      "negotiation_details": "The cardholder emailed the merchant twice asking for a refund and received no response.",
      "order_details": "A pair of running shoes ordered from the merchant's website.",
      "return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.",
      "return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.",
      "return_tracking_number": "1Z999AA10123456784"
    },
    "not_as_described": {
      "cancellation_method": "The cardholder canceled by email to the merchant's support address.",
      "merchandise_disposition": "The cardholder still has the merchandise and can return it on request.",
      "negotiation_details": "The cardholder emailed the merchant twice asking for a refund and received no response.",
      "order_details": "A pair of running shoes ordered from the merchant's website.",
      "return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.",
      "return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.",
      "return_tracking_number": "1Z999AA10123456784"
    },
    "original_credit_not_accepted": {
      "explanation": "The recipient's account was closed before the original credit arrived."
    },
    "paid_by_other_means": {
      "other_card_transaction_id": "ctxn_3y9htaz6gomqB0t1UPDtfF0BCEN",
      "other_network_transaction_id": "305123456789012"
    },
    "quality_of_merchandise_or_services": {
      "cancellation_method": "The cardholder canceled by email to the merchant's support address.",
      "merchandise_disposition": "The cardholder still has the merchandise and can return it on request.",
      "negotiation_details": "The cardholder emailed the merchant twice asking for a refund and received no response.",
      "order_details": "A pair of running shoes ordered from the merchant's website.",
      "return_attempt_details": "The cardholder requested a return label, but the merchant did not respond.",
      "return_method_details": "The cardholder dropped the merchandise off at the merchant's retail store.",
      "return_tracking_number": "1Z999AA10123456784"
    },
    "terms_of_contract": {
      "terms_not_honored_details": "The merchant did not deliver the services within the timeframe in the contract."
    }
  }
}