Account Settings object. Represents Helpdesk Module configuration for a specific Vendor or Distributor account.

ttl -- Autoclose timeout. Amount of days after which the resolved case will be automatically closed. mode -- HelpDesk mode. Can be one of federated (partners asking for help will be routed to the external system following your instructions and optional SSO links.) or builtin (partners asking for help will be creating cases directly in the Helpdesk module of your account). instructions -- in case of federated mode you should provide instructions for the partner on how to access and manage helpdesk. events -- information about who and when changed the settings.

Account Settings object. Represents Helpdesk Module configuration for a specific Vendor or Distributor account.

ttl -- Autoclose timeout. Amount of days after which the resolved case will be automatically closed. mode -- HelpDesk mode. Can be one of federated (partners asking for help will be routed to the external system following your instructions and optional SSO links.) or builtin (partners asking for help will be creating cases directly in the Helpdesk module of your account). instructions -- in case of federated mode you should provide instructions for the partner on how to access and manage helpdesk. events -- information about who and when changed the settings.