CHcheckout
Issuing disputes

Get an Issuing dispute

<span style="font-size: 12px; font-weight: 500; color: rgb(0, 0, 0); background-color: rgb(255, 176, 97); border-radius: 4px; padding: 2px 6px" >Beta</span><p></p> Retrieve the details of an Issuing dispute.

get/issuing/disputes/{disputeId}

Request

Path parameters

disputeIdstring required

The unique identifier for the Issuing dispute.

Example:idsp_fa6psq242dcd6fdn5gifcq1491

Response

Issuing dispute retrieved successfully

idstring

The unique identifier for the Issuing dispute.

reasonstring

The four-digit scheme-specific reason code you provide for the chargeback.

status'created' | 'canceled' | 'processing' | 'action_required' | 'won' | 'lost'

The dispute status as returned to the client.

status_reason'' | 'expired' | 'chargeback_pending' | 'chargeback_change_requested' | 'chargeback_evidence_invalid_or_insufficient' | 'chargeback_processed' | 'chargeback_rejected' | 'chargeback_reversal_pending' | 'chargeback_reversed' | 'chargeback_response_accepted' | 'prearbitration_pending' | 'escalation_change_requested' | 'prearbitration_evidence_invalid_or_insufficient' | 'prearbitration_processed' | 'prearbitration_rejected' | 'prearbitration_reversal_pending' | 'prearbitration_reversed' | 'prearbitration_response_accepted' | 'arbitration_pending' | 'arbitration_processed' | 'presentment_reversed'

The status reason as returned to the client. An empty string indicates no status reason currently applies.

transaction_idstring

The transaction's unique identifier.

presentment_message_idstring

The message's unique Checkout.com identifier.

created_onstring date-time

The date and time when the dispute was created, in UTC. <br/>Format – ISO 8601 code <br/>Example – 2025-01-31T10:20:30.456

modified_onstring date-time

The date and time when the dispute was last modified, in UTC. <br/>Format – ISO 8601 code <br/>Example – 2025-01-31T10:20:30.456

Example response

{
  "id": "idsp_fa6psq242dcd6fdn5gifcq1491",
  "reason": "4802",
  "disputed_amount": {
    "amount": 100,
    "currency": "USD"
  },
  "status": "processing",
  "status_reason": "chargeback_processed",
  "transaction_id": "trx_aayhhfwbdyxwcaeyhhfwbd4xga",
  "presentment_message_id": "msg_fa6psq242dcd6fdn5gifcq1491",
  "merchant": {
    "id": "(*)123456789",
    "name": "Software Company",
    "city": "Paris",
    "country_code": "FR",
    "category_code": "5331",
    "evidence": [
      "file_6lbss42ezvoufcb2beo76rvwly"
    ]
  },
  "chargeback": {
    "submitted_on": "2025-09-10T10:11:12.0000000+00:00",
    "reason": "4802",
    "amount": {
      "amount": 100,
      "currency": "USD"
    },
    "evidence": [
      {
        "file_id": "file_6lbss42ezvoufcb2beo76rvwly",
        "description": "Goods were not received."
      }
    ]
  },
  "representment": {
    "amount": {
      "amount": 100,
      "currency": "USD"
    },
    "evidence": [
      {
        "file_id": "file_6lbss42ezvoufcb2beo76rvwly",
        "description": "Goods were not received."
      }
    ]
  },
  "pre_arbitration": {
    "submitted_on": "2025-09-10T10:11:12.0000000+00:00",
    "evidence": [
      {
        "file_id": "file_6lbss42ezvoufcb2beo76rvwly",
        "description": "Goods were not received."
      }
    ],
    "amount": {
      "amount": 100,
      "currency": "USD"
    },
    "reason_change": {
      "reason": "4807"
    },
    "merchant_evidence": [
      {
        "file_id": "file_6lbss42ezvoufcb2beo76rvwly",
        "description": "Goods were not received."
      }
    ]
  },
  "arbitration": {
    "submitted_on": "2025-09-10T10:11:12.0000000+00:00",
    "amount": {
      "amount": 100,
      "currency": "USD"
    },
    "decided_on": "2025-01-31T10:20:30.0000000+00:00"
  }
}

Changes

No recorded changes to this operation across all 1 revision of this API.