CHcheckout
Issuing disputes

Escalate an Issuing dispute

<span style="font-size: 12px; font-weight: 500; color: rgb(0, 0, 0); background-color: rgb(255, 176, 97); border-radius: 4px; padding: 2px 6px" >Beta</span><p></p> Escalate an Issuing dispute to pre-arbitration or arbitration.

post/issuing/disputes/{disputeId}/escalate

Request

Path parameters

disputeIdstring required

The unique identifier for the Issuing dispute.

Example:idsp_fa6psq242dcd6fdn5gifcq1491

Headers

Cko-Idempotency-Keystring required

An idempotency key for safely retrying requests.

Request body

amountnumber

The updated disputed amount, in the minor unit of the representment currency.

justificationstring required

Justification for escalating the dispute.

Allowed characters are:

  • Letters
  • Numbers
  • Spaces
  • The following special characters: ~!@#$%^&*()_+{}|:"<>?,./;'[]-=.

Example request

{
  "additional_evidence": [
    {
      "name": "evidence.pdf",
      "description": "Goods were not received."
    }
  ],
  "amount": 100,
  "reason_change": {
    "reason": "4807"
  },
  "fraud_details": {
    "fraud_type": "card_not_present_fraud",
    "description": "Cardholder confirmed they made no online purchases on this date."
  }
}

Response

Issuing dispute escalation requested successfully

Changes

No recorded changes to this operation across all 1 revision of this API.