ServiceCases

Returns details of an existing service case.

get/Hardware/ServiceCases/{serviceCaseId}

Request

  • Base URL: https://api.carboncure.com (the document declares no server; this is the origin it was published from)
  • URL: https://api.carboncure.com/Hardware/ServiceCases/{serviceCaseId}
  • Auth: one of:
    • OAuth 2 (authorization code, authorization URL https://auth.carboncure.com/oauth2/authorize, token URL https://auth.carboncure.com/oauth2/token, scopes: applicationId, roles)
    • none
    • none

Path parameters

serviceCaseIdinteger required

ID of the service case to fetch.

Response

OK

caseClosedTimestampstring date-time nullable
resolutionStatus'Done' | 'WillNotDo' | 'Duplicate'
internalTimeSpent'LessThan1Hour' | 'Between1And3Hours' | 'Between3And12Hours' | 'Between1And5Days' | 'MoreThan1Week'
teamResponsible'CarbonCure' | 'Customer' | 'CO2Supplier' | 'Contractor' | 'Other'
resolutionCommentsstring nullable
rootCausestring nullable
customerResolutionCommentsstring nullable
customerFeedbackstring nullable
timeElapsedDaysinteger
totalDaysDowninteger
serviceCaseIdinteger
emailFrequency'Daily' | 'Weekly' | 'Biweekly' | 'OnResolution'
slackChannelstring nullable
approxIssueStartDatestring date
initialIndicationDatestring date
caseOpenedTimestampstring date-time
lastUpdatedTimestampstring date-time
hardwareSpecialistIdinteger nullable
hardwareSpecialistNamestring nullable
primaryContactNamestring nullable
primaryContactPhonestring nullable
primaryContactEmailstring nullable
primaryContactRolestring nullable
secondaryContactNamestring nullable
secondaryContactPhonestring nullable
secondaryContactEmailstring nullable
secondaryContactRolestring nullable
initialHypothesisstring nullable
problemDescriptionstring nullable
indicationSource'Quicksight' | 'Sonar' | 'Colleague' | 'CustomerEmail' | 'CustomerText' | 'CustomerPhone' | 'SystemTelemetry' | 'Onsite'
tagsstring[] nullable

Changes

No recorded changes to this operation across all 1 revision of this API.