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Tickets

Create Ticket

post/api/v2/tickets

Request body

Example request

{
  "ticket": {
    "comment": {
      "body": "The smoke is very colorful."
    },
    "priority": "urgent",
    "subject": "My printer is on fire!"
  }
}

Response

Create ticket

Example response

{
  "ticket": {
    "assignee_id": 235323,
    "collaborator_ids": [
      35334,
      234
    ],
    "created_at": "2009-07-20T22:55:29Z",
    "custom_fields": [
      {
        "id": 27642,
        "value": "745"
      },
      {
        "id": 27648,
        "value": "yes"
      }
    ],
    "custom_status_id": 123,
    "description": "The fire is very colorful.",
    "due_at": null,
    "external_id": "ahg35h3jh",
    "follower_ids": [
      35334,
      234
    ],
    "from_messaging_channel": false,
    "generated_timestamp": 1304553600,
    "group_id": 98738,
    "has_incidents": false,
    "id": 35436,
    "organization_id": 509974,
    "priority": "high",
    "problem_id": 9873764,
    "raw_subject": "{{dc.printer_on_fire}}",
    "recipient": "support@company.com",
    "requester_id": 20978392,
    "satisfaction_rating": {
      "comment": "Great support!",
      "id": 1234,
      "score": "good"
    },
    "sharing_agreement_ids": [
      84432
    ],
    "status": "open",
    "subject": "Help, my printer is on fire!",
    "submitter_id": 76872,
    "tags": [
      "enterprise",
      "other_tag"
    ],
    "type": "incident",
    "updated_at": "2011-05-05T10:38:52Z",
    "url": "https://company.zendesk.com/api/v2/tickets/35436.json",
    "via": {
      "channel": "web"
    }
  }
}

Changes