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Tickets

Bulk Delete Tickets

Accepts a comma-separated list of up to 100 ticket ids.

Allowed For

  • Admins
  • Agents with permission to delete tickets

Agent delete permissions are set in Support. See Deleting tickets in the Support Help Center.

This endpoint returns a job_status JSON object and queues a background job to do the work. Use the Show Job Status endpoint to check for the job's completion. Only a certain number of jobs can be queued or running at the same time. See Job limit for more information.

delete/api/v2/tickets/destroy_many

Query parameters

idsstring required

Comma-separated list of ticket ids

Response

Successful response

Example response

{
  "job_status": {
    "id": "82de0b044094f0c67893ac9fe64f1a99",
    "message": "Completed at 2018-03-08 10:07:04 +0000",
    "progress": 2,
    "results": [
      {
        "action": "update",
        "id": 244,
        "status": "Updated",
        "success": true
      },
      {
        "action": "update",
        "id": 245,
        "status": "Updated",
        "success": true
      }
    ],
    "status": "completed",
    "total": 2,
    "url": "https://example.zendesk.com/api/v2/job_statuses/82de0b0467893ac9fe64f1a99.json"
  }
}

Changes