Skill Based Routing

Create Attribute

Creates an attribute.

Allowed For

  • Agents
post/api/v2/routing/attributes

Response

Created response

Example response

{
  "attribute": {
    "created_at": "2017-12-01T19:29:31Z",
    "id": "15821cba-7326-11e8-b07e-950ba849aa27",
    "name": "color",
    "updated_at": "2017-12-01T19:29:31Z",
    "url": "https://{subdomain}.zendesk.com/api/v2/routing/attributes/15821cba-7326-11e8-b07e-950ba849aa27.json"
  }
}

Changes