Sign in
Omnichannel Routing Queues

Create Queue

Creates a queue. Accepts a JSON queue definition as the request body.

Allowed For

  • Admins
post/api/v2/queues

Response

Created response

Example response

{
  "queue": {
    "created_at": "2023-11-27T09:03:59Z",
    "definition": {
      "all": [
        {
          "field": "priority",
          "operator": "is",
          "value": "urgent"
        }
      ],
      "any": []
    },
    "description": "Queue description",
    "id": "01HG80ATNNZK1N7XRFVKX48XD6",
    "name": "New queue with valid definition",
    "order": 1,
    "primary_groups": {
      "count": 2,
      "groups": [
        {
          "id": 6784729637757,
          "name": "EWR"
        },
        {
          "id": 5399674286077,
          "name": "test"
        }
      ]
    },
    "priority": 1,
    "secondary_groups": {
      "count": 0,
      "groups": []
    },
    "updated_at": "2023-11-27T09:03:59Z",
    "url": "https://company.zendesk.com/api/v2/queues/01HG80ATNNZK1N7XRFVKX48XD6.json"
  }
}

Changes