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Omnichannel Routing Queues

List queues

Returns all active queues for an account.

Allowed For

  • Admins
get/api/v2/queues

Response

Success response

Example response

{
  "queues": [
    {
      "created_at": "2023-11-27T09:03:59Z",
      "definition": {
        "all": [
          {
            "field": "priority",
            "operator": "is",
            "value": "urgent"
          }
        ],
        "any": []
      },
      "description": "Queue description",
      "id": "01HG80ATNNZK1N7XRFVKX48XD6",
      "name": "New queue with valid definition",
      "order": 1,
      "primary_groups": {
        "count": 2,
        "groups": [
          {
            "id": 6784729637757,
            "name": "EWR"
          },
          {
            "id": 5399674286077,
            "name": "test"
          }
        ]
      },
      "priority": 1,
      "secondary_groups": {
        "count": 0,
        "groups": []
      },
      "updated_at": "2023-11-27T09:03:59Z",
      "url": "https://company.zendesk.com/api/v2/queues/01HG80ATNNZK1N7XRFVKX48XD6.json"
    }
  ]
}

Changes