BOboei
Inbox

Add Message to Thread

Add a new message to an existing thread.

CRITICAL: sender_type=agent records the message as a reply from your team; sender_type=contact (default) records it as an incoming message. This stores the message in the inbox only, it does not email or chat the visitor.

post/inbox/{thread_id}/messages

Request

  • Base URL
    https://app.boei.help/api/v1
  • Auth
    HTTP bearer

Request body

messagestring required

The message body.

sender_typestring nullable

Sender type (contact, agent). Default: contact.

sender_namestring nullable

Sender's name.

Example request

{
  "message": "Thank you for your response, I have one more question.",
  "sender_type": "contact",
  "sender_name": "John Doe"
}

Response

Example response

{
  "data": {
    "id": 5,
    "direction": "inbound",
    "sender_type": "contact",
    "sender_name": "John Doe",
    "body": "Thank you for your response, I have one more question.",
    "content_type": "text",
    "created_at": "2026-01-29 11:00:00"
  }
}

Changes

No recorded changes to this operation across all 1 revision of this API.