Support

Reply on a support case

Reply on a case, as the key’s user. BankSync support is notified straight away; a reply cannot be taken back. A reply on a case closed too long ago is refused: raise a new one.

post/v1/support/cases/{caseId}/messages

Request

  • Base URL: https://api.banksync.io
  • URL: https://api.banksync.io/v1/support/cases/{caseId}/messages
  • Auth: one of:
    • API key in header X-API-Key
    • HTTP bearer

Path parameters

caseIdstring required

Support case ID, from the list

Headers

Idempotency-Keystring

Makes a retry safe: the same key with the same request replays the first answer for 24 hours instead of running twice, and the same key with a different request is a 409 IDEMPOTENCY_KEY_REUSED. Refusals a retry can outlive — 408, 409, 423, 425, 429 and every 5xx — are never replayed, so retrying with the same key after the cause clears runs the request.

Request body

messagestring required

The reply to BankSync support

idempotencyKeystring

A retry with the same key opens or posts nothing new

Response

The message

successtrue required

Changes

No recorded changes to this operation across all 1 revision of this API.