Support

A support case: open, waiting (an answer is on its way), answered (with the answer) or closed; a dispute's re-drive. The key of the case's account, or the case_token of a case opened without a key

get/api/support/cases/{id}

Request

  • Base URL: https://agentdrives.com
  • URL: https://agentdrives.com/api/support/cases/{id}
  • Auth: one of:
    • none
    • API key in header x-api-key
    • HTTP bearer

Path parameters

idstring required

Query parameters

case_tokenstring

Response

The case

case_idstring
classstring
state'open' | 'waiting' | 'answered' | 'closed'
nextstring
redriveobject nullable

A dispute's confirm re-drive: queued (state, queued_at) or why not

answerstring nullable

The answer, once a person approved it

answered_atstring nullable
bystring

Changes

No recorded changes to this operation across all 3 revisions of this API.