Ask our support a question (prices, plans, levels, the method, your orders, the API and MCP). When our published pages answer it, the answer comes at once, quoted, with every source's id, text and URL (answered: true). When they don't, a case opens (answered: false, case_id; without a key also a case_token) and the answer comes in writing, in the case's status. A test or a placeholder opens no case (state not_opened), and one agent (a key, or an address without one) opens at most 3 cases a day (429 too_many_cases). Never promised here: a level, a refund or a date we don't control. No key needed: 20 questions an hour per address without one