Debit Memos

Create a debit memo from an invoice

Note: This operation is only available if you have Invoice Settlement enabled. The Invoice Settlement feature is generally available as of Zuora Billing Release 296 (March 2021). This feature includes Unapplied Payments, Credit and Debit Memo, and Invoice Item Settlement. If you want to enable Invoice Settlement, see Invoice Settlement Enablement and Checklist Guide for more information.

Creates an ad-hoc debit memo from an invoice.

You can create a debit memo from an invoice only if you have the user permission. See Billing Roles for more information.

post/v1/debit-memos/invoice/{invoiceKey}

Path parameters

invoiceKeystring required

The ID or number of an invoice that you want to create a debit memo from. For example, 2c93808457d787030157e030d10f3f64 or INV00000001.

Headers

Idempotency-Keystring

Specify a unique idempotency key if you want to perform an idempotent POST or PATCH request. Do not use this header in other request types.

With this header specified, the Zuora server can identify subsequent retries of the same request using this value, which prevents the same operation from being performed multiple times by accident.

Accept-Encodingstring

Include the Accept-Encoding: gzip header to compress responses as a gzipped file. It can significantly reduce the bandwidth required for a response.

If specified, Zuora automatically compresses responses that contain over 1000 bytes of data, and the response contains a Content-Encoding header with the compression algorithm so that your client can decompress it.

Content-Encodingstring

Include the Content-Encoding: gzip header to compress a request. With this header specified, you should upload a gzipped file for the request payload instead of sending the JSON payload.

Zuora-Track-Idstring

A custom identifier for tracing the API call. If you set a value for this header, Zuora returns the same value in the response headers. This header enables you to associate your system process identifiers with Zuora API calls, to assist with troubleshooting in the event of an issue.

The value of this field must use the US-ASCII character set and must not include any of the following characters: colon (:), semicolon (;), double quote ("), and quote (').

Zuora-Entity-Idsstring

An entity ID. If you have Zuora Multi-entity enabled and the OAuth token is valid for more than one entity, you must use this header to specify which entity to perform the operation in. If the OAuth token is only valid for a single entity, or you do not have Zuora Multi-entity enabled, you should not set this header.

Zuora-Org-Idsstring

Comma separated IDs. If you have <a href="https://docs.zuora.com/en/zuora-platform/organization-and-entity-management/multi-org/overview-of-multi-org" target="_blank">Zuora Multi-Org</a> enabled, you can use this header to specify which orgs to perform the operation in. If you do not have Zuora Multi-Org enabled, you should not set this header.

The IDs must be a sub-set of the user's accessible orgs. If you specify an org that the user does not have access to, the operation fails. This header is important in Multi-Org (MO) setups because it defines the organization context under which the API should operate—mainly used for read access or data visibility filtering. If the header is not set, the operation is performed in scope of the user's accessible orgs.

Zuora-Versionstring

The minor API version.

For a list of available minor versions, see API upgrades.

Request body

autoPayboolean

Whether debit memos are automatically picked up for processing in the corresponding payment run. By default, debit memos are automatically picked up for processing in the corresponding payment run.

autoPostboolean

Whether to automatically post the debit memo after it is created. Setting this field to true, you do not need to separately call the Post debit memo operation to post the debit memo.

billToContactIdstring

The ID of the bill-to contact associated with the debit memo.

Note: This field is available only if you have <a href="https://docs.zuora.com?resourceId=billing-attributes-for-flexible-billing" target="_blank">Flexible Billing Attributes</a> enabled for your tenant.

commentstring

Comments about the debit memo.

effectiveDatestring date

The date when the debit memo takes effect.

invoiceIdstring required

The ID of the invoice that the debit memo is created from.

reasonCodestring

A code identifying the reason for the transaction. The value must be an existing reason code or empty. If you do not specify a value, Zuora uses the default reason code.

soldToContactIdstring

The ID of the sold-to contact associated with the debit memo.

Note: This field is available only if you have <a href="https://docs.zuora.com?resourceId=billing-attributes-for-flexible-billing" target="_blank"> Flexible Billing Attributes</a> enabled for your tenant.

soldToSameAsBillToboolean

Whether the sold-to contact and bill-to contact are the same entity.

The created debit memo has the same bill-to contact and sold-to contact entity only when all the following conditions are met in the request body:

  • This field is set to true.
  • The billToContactId field is specified.
  • The soldToContactId field is not specified.
taxAutoCalculationboolean

Whether to automatically calculate taxes in the debit memo.

IntegrationId__NSstring

ID of the corresponding object in NetSuite. Only available if you have installed the Zuora Connector for NetSuite.

IntegrationStatus__NSstring

Status of the debit memo's synchronization with NetSuite. Only available if you have installed the Zuora Connector for NetSuite.

SyncDate__NSstring

Date when the debit memo was synchronized with NetSuite. Only available if you have installed the Zuora Connector for NetSuite.

Example request

{
  "invoiceId": "8a90cc5c9301541f01930186636b1400",
  "effectiveDate": "2024-11-11",
  "items": [
    {
      "amount": 10,
      "invoiceItemId": "8a90cc5c9301541f0193018663aa1413",
      "skuName": "SKU-00000591"
    }
  ],
  "reasonCode": "Correcting invoice error"
}

Response

OK

accountIdstring

The ID of the customer account associated with the debit memo.

accountNumberstring

The number of the customer account associated with the debit memo.

amountnumber double

The total amount of the debit memo.

autoPayboolean

Whether debit memos are automatically picked up for processing in the corresponding payment run.

By default, debit memos are automatically picked up for processing in the corresponding payment run.

balancenumber double

The balance of the debit memo.

beAppliedAmountnumber double

The amount that is applied to the debit memo.

billToContactIdstring nullable

The ID of the bill-to contact associated with the debit memo.

The value of this field is null if you have the Flexible Billing Attributes feature disabled.

billToContactSnapshotIdstring nullable

The ID of the bill-to contact snapshot associated with the debit memo.

The value of this field is null if the bill rule Preserve snapshot of bill-to and sold-to contacts when billing documents are posted is disabled.

cancelledByIdstring nullable

The ID of the Zuora user who cancelled the debit memo.

cancelledOnstring nullable

The date and time when the debit memo was cancelled, in yyyy-mm-dd hh:mm:ss format.

currencystring nullable

The currency of the debit memo.

Note: By default, the currency on a billing document matches the default currency set on the associated account. However, Zuora now offers a Multiple Currencies feature to support different currencies for billing documents, allowing flexibility beyond the account-level currency. For more information, see <a href="https://docs.zuora.com?resourceId=billing-multiple-currencies-overview" target="_blank">Multiple Currency</a>.

commentstring nullable

Comments about the debit memo.

createdByIdstring

The ID of the Zuora user who created the debit memo.

createdDatestring

The date and time when the debit memo was created, in yyyy-mm-dd hh:mm:ss format. For example, 2017-03-01 15:31:10.

debitMemoDatestring date

The date when the debit memo takes effect, in yyyy-mm-dd format. For example, 2017-05-20.

dueDatestring date

The date by which the payment for the debit memo is due, in yyyy-mm-dd format.

einvoiceErrorCodestring nullable

The error code returned when the e-invoice file status is Failed. This code can either be a Zuora-generated error code or one returned by a third-party e-invoicing service provider.

Note: This field is available only if you have the <a href="https://docs.zuora.com/en/zuora-billing/bill-your-customer/leverage-advanced-capabilities/e-invoicing/e-invoicing-overview" target="_blank">E-Invoicing</a> feature in Early Adopter phase enabled.

einvoiceErrorMessagestring nullable

The error message returned when the e-invoice file status is Failed. This message can either be a Zuora-generated error message or one returned by a third-party e-invoicing service provider.

Note: This field is available only if you have the <a href="https://docs.zuora.com/en/zuora-billing/bill-your-customer/leverage-advanced-capabilities/e-invoicing/e-invoicing-overview" target="_blank">E-Invoicing</a> feature in Early Adopter phase enabled.

einvoiceFileIdstring nullable

The ID of the e-invoice file generated for the debit memo.

Note: This field is available only if you have the <a href="https://docs.zuora.com/en/zuora-billing/bill-your-customer/leverage-advanced-capabilities/e-invoicing/e-invoicing-overview" target="_blank">E-Invoicing</a> feature in Early Adopter phase enabled.

einvoiceStatus'Processing' | 'RetrieveTimeOut' | 'Generated' | 'Success' | 'Failed' | 'ConditionalSuccess' | 'ApprovedByAuthority' | 'Rejected' nullable

The status of the e-invoice file generation for the debit memo.

  • If e-invoice file generation succeeds, this field is either Generated or Success, and both the error code and message are empty, and the eInvoiceFileId field stores the ID of the generated e-invoice file.

  • If the responses from tax vendors such as Sovos or Avalara are taking too long, this field becomes RetrieveTimeOut. Once the vendor responds successfully, you can use the 'Resync E-Invoice Status' action to update the status automatically. You can view these updates in System Health telemetry.

  • If a failure occurs during e-invoice file generation, this field is Failed and an error code and an error message are returned respectively in the einvoiceErrorCode and einvoiceErrorMessage fields.

  • If e-invoice file generation conditionally succeeds, this field is ConditionalSuccess and an error code and an error message are returned respectively in the einvoiceErrorCode and einvoiceErrorMessage fields.

  • If the e-invoice file has been approved by the tax authority, this field is ApprovedByAuthority. The next status will be either Success or Rejected.

  • If the e-invoice file has been rejected by the government, this field is Rejected. You cannot resend this e-invoice; you must create a new invoice instead.

    Note: This field is available only if you have the <a href="https://docs.zuora.com/en/zuora-billing/bill-your-customer/leverage-advanced-capabilities/e-invoicing/e-invoicing-overview" target="_blank">E-Invoicing</a> feature in Early Adopter phase enabled.

excludeItemBillingFromRevenueAccountingboolean

The flag to exclude the debit memo item from revenue accounting.

Note: This field is only available if you have the Billing - Revenue Integration feature enabled.

idstring

The unique ID of the debit memo.

invoiceGroupNumberstring nullable

The number of the invoice group associated with the debit memo.

The value of this field is null if you have the Flexible Billing Attributes feature disabled.

latestPDFFileIdstring nullable

The ID of the latest PDF file generated for the debit memo.

numberstring

The unique identification number of the debit memo.

organizationLabelstring

The organization that this object belongs to.

Note: This field is available only when the Multi-Org feature is enabled.

paymentTermstring nullable

The name of the payment term assoicated with the debit memo.

The value of this field is null if you have the Flexible Billing Attributes feature disabled.

postedByIdstring nullable

The ID of the Zuora user who posted the debit memo.

postedOnstring nullable

The date and time when the debit memo was posted, in yyyy-mm-dd hh:mm:ss format.

reasonCodestring

A code identifying the reason for the transaction. The value must be an existing reason code or empty.

referredCreditMemoIdstring nullable

The ID of the credit memo from which the debit memo was created.

referredInvoiceIdstring nullable

The ID of a referred invoice.

sequenceSetIdstring nullable

The ID of the sequence set associated with the debit memo.

The value of this field is null if you have the Flexible Billing Attributes feature disabled.

communicationProfileIdstring nullable

The ID of the communication profile associated with the debit memo.

Note: This field is available in the request body only if you have the <a href="https://docs.zuora.com/en/zuora-billing/bill-your-customer/leverage-advanced-capabilities/flexible-billing/flexible-billing-attributes/overview-of-flexible-billing-attributes" target="_blank">Flexible Billing Attributes</a> feature turned on. The value is null in the response body without this feature turned on.

soldToContactIdstring nullable

The ID of the sold-to contact associated with the debit memo. The value of this field is null if you have the <a href="https://docs.zuora.com/en/zuora-billing/bill-your-customer/leverage-advanced-capabilities/flexible-billing/flexible-billing-attributes/overview-of-flexible-billing-attributes" target="_blank">Flexible Billing Attributes</a> feature disabled.

soldToContactSnapshotIdstring nullable

The ID of the sold-to contact snapshot associated with the debit memo. The value of this field is null if you have the <a href="https://docs.zuora.com/en/zuora-billing/bill-your-customer/leverage-advanced-capabilities/flexible-billing/flexible-billing-attributes/overview-of-flexible-billing-attributes" target="_blank">Flexible Billing Attributes</a> feature disabled.

sourceType'Subscription' | 'Standalone' | 'Order' | 'Consolidation' | 'Invoice' | 'CreditMemo'

The type of the debit memo source.

status'Draft' | 'Posted' | 'Canceled' | 'Error' | 'PendingForTax' | 'Generating' | 'CancelInProgress'

The status of the debit memo.

successboolean

Returns true if the request was processed successfully.

targetDatestring date nullable

The target date for the debit memo, in yyyy-mm-dd format. For example, 2017-07-20.

taxAmountnumber double

The amount of taxation.

taxMessagestring nullable

The message about the status of tax calculation related to the debit memo. If tax calculation fails in one debit memo, this field displays the reason for the failure.

taxStatus'Complete' | 'Error' | 'UnknownError' | 'DuplicateDoc' | 'InvalidRequest' | 'InvalidResponse' | 'TaxEngineError' | 'ConcurrentModify' | 'InternalServerError' | 'TaxCodeTemplateError' | 'Voided' nullable

The status of tax calculation related to the debit memo.

Note: This field is only applicable to tax calculation by third-party tax engines. Also, the Voided status indicates that the tax transaction is successfully canceled on the tax vendor's side. If a tax transaction was successfully committed to the third-party tax engine but the invoice failed to post, Zuora automatically detects the issue and voids the tax transaction on the vendor's side.

totalTaxExemptAmountnumber double

The calculated tax amount excluded due to the exemption.

transferredToAccounting'Processing' | 'Yes' | 'No' | 'Error' | 'Ignore'

Whether the debit memo was transferred to an external accounting system. Use this field for integration with accounting systems, such as NetSuite.

updatedByIdstring

The ID of the Zuora user who last updated the debit memo.

updatedDatestring

The date and time when the debit memo was last updated, in yyyy-mm-dd hh:mm:ss format. For example, 2017-03-02 15:36:10.

IntegrationId__NSstring

ID of the corresponding object in NetSuite. Only available if you have installed the Zuora Connector for NetSuite.

IntegrationStatus__NSstring

Status of the debit memo's synchronization with NetSuite. Only available if you have installed the Zuora Connector for NetSuite.

SyncDate__NSstring

Date when the debit memo was synchronized with NetSuite. Only available if you have installed the Zuora Connector for NetSuite.

Changes