Support

Get Chat Identity

Identity payload for the Plain live-chat widget.

customer_details_signature signs email + external_id together (Plain's chat-authentication v1 format). Since 2026-10-12 Plain only links a chat customer to their externalId when it is covered by this signature, so the widget must send exactly the email and external_id returned here. email_hash (email only) stays for frontends built before that change.

Email is only returned together with a signature, both minted here so PLAIN_CHAT_EMAIL_SECRET never leaves the backend. A client-supplied email is ignored: the requester's identity comes from the session, same as POST /tickets.

get/api/support/chat-identity

Request

  • Base URL: https://zsign.io (the document declares no server; this is the origin it was published from)
  • URL: https://zsign.io/api/support/chat-identity
  • Auth: HTTP bearer

Response

Successful Response

unknown required

Changes

No recorded changes to this operation across all 1 revision of this API.