ZOzoho
voice

Get voice call details

Returns the complete details of a single voice call, including the timeline, the rendered IVR flow (nodes, prompts, keypad edges) and, when applicable, the template used for a specific message id.

get/voice/logs/{message_id}

Request

  • Base URL
    https://cpaas.zoho.com/v1.1
  • Auth
    API key in header Authorization

Response

Voice call details retrieved successfully.

statusstring

Example response

{
  "data": {
    "from_country_code": "+1",
    "to_country_code": "+91",
    "process_state": "processed",
    "remote_ip": "10.61.232.23",
    "language": "en",
    "voice_gender": "FEMALE",
    "template_name": "Order Confirmation",
    "call_timeline": [
      {
        "time": "2026-09-22T15:59:30+05:30",
        "event": "request_received"
      }
    ],
    "flow": {
      "max_duration_in_sec": 120,
      "default_language": "en",
      "edges": [
        {
          "on": "1"
        }
      ]
    },
    "error_message": {
      "code": "VOI_502",
      "message": "Call initiation failed"
    },
    "error_msg": "{\"code\":\"VOI_502\",\"message\":\"Call initiation failed\"}"
  },
  "status": "success"
}

Changes

No recorded changes to this operation across all 1 revision of this API.