Webhook Events

WhatsApp number action required event

Fired when the regulator asks for more information on an already-placed regulated number order. The number stays pending (nothing was rejected); the customer can provide the missing information from the dashboard, or via the remediation endpoint. reason carries the regulator's request verbatim when available. requirements lists every requirement on the order with the reviewer's current verdict; the declined ones are what to fix, keyed by the same requirementId the remediation endpoint uses. Verdicts only change when a reviewer acts, so they describe the review at reviewedAt, the time of the reviewer's last comment.

postWebhookwhatsapp.number.action_required

Payload

idstring
event'whatsapp.number.action_required'
timestampstring date-time

UTC time at which Zernio generated this event (set once when the event payload is built, before delivery is queued). Retries and redeliveries keep the original value, so it reflects the event, not the delivery attempt.

reasonstring
reviewedAtstring date-time

When the reviewer last commented on the order. Omitted when there is no reviewer comment.

Response

Webhook received successfully

Changes