Inbox Analytics

Get inbox response-time stats

Changed on

Time-to-first-response stats. Pairs each received message with the next sent message in the same conversation and reports the delta as both summary statistics and a fixed-bucket histogram suited for the analytics page's TTR chart.

sampleSize reflects only conversations that received AND got a reply in the window. Received-but-never-answered conversations are excluded. Compare against /v1/analytics/inbox/volume's summary.received to compute reply rate.

Max date range is 365 days.

get/v1/analytics/inbox/response-time

Request

  • Base URL: https://zernio.com/api
  • URL: https://zernio.com/api/v1/analytics/inbox/response-time
  • Auth: HTTP bearer

Query parameters

fromDatestring date required
toDatestring date
profileIdstring
platformstring
accountIdstring

Response

Response-time summary + histogram

successboolean
fromstring date
tostring date nullable

Changes

  • f8c8f34fb41aRevision changes
    • warning

      added the new account enum value to the / response property for the response status

    • warning

      added the new account enum value to the / response property for the response status

  • d556591af3f6Revision changes
    • info

      added the optional property to the response with the status

    • info

      added the optional property to the response with the status

    • info

      added the optional property to the response with the status

    • info

      added the optional property to the response with the status

    • info

      added the optional property to the response with the status

    • info

      added the optional property to the response with the status

    • info

      added the optional property to the response with the status

    • info

      added the optional property to the response with the status