Support

Reply to a support ticket

Adds a message to an existing support ticket.

post/api/v1/support/tickets/{id}/messages

Path parameters

idstring required

Support ticket public ID for the reply

Headers

Idempotency-Keystring

Generate one random value per ticket or reply. Reuse it only when retrying identical text and attachments. Never log this value.

Request body

bodystring required

Non-empty support message text.

Example request

{
  "body": "Thank you for the update."
}

Response

Original message replayed after a safe retry

publicIdstring required

Example response

{
  "publicId": "tkt_a1b2c3d4e5f6a1b2c3d4e5f6",
  "attachments": []
}

Changes

Changed in 3 of the 20 revisions of this API.11462

Aug 20, 2026352bea67aca5122See the full diff
- ▲
  removed subschema #1 subschema #2 from the request body anyOf list (media type: multipart/form-data)
  request-body-any-of-removed
- ●
  removed the request property attachments (media type: multipart/form-data)
  request-property-removed
- ●
  removed the request property body (media type: multipart/form-data)
  request-property-removed
- ○
  added SupportMessageSubmission SupportAttachmentSubmission to the request body anyOf list (media type: multipart/form-data)
  request-body-any-of-added
- ○
  the request's body type/format was generalized from object/ to / (media type: multipart/form-data)
  request-body-type-generalized
Aug 12, 20265d4938bb7de3108See the full diff
- ●
  added the new closed enum value to the allOf[Error]/error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 429
  response-property-enum-value-added
- ●
  added the new closed enum value to the allOf[Error]/error/oneOf[subschema #2: StructuredError]/code response property for the response status 429
  response-property-enum-value-added
- ●
  added the new closed enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 400
  response-property-enum-value-added
- ●
  added the new closed enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 401
  response-property-enum-value-added
- ●
  added the new closed enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 404
  response-property-enum-value-added
- ●
  added the new closed enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 409
  response-property-enum-value-added
- ●
  added the new closed enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status default
  response-property-enum-value-added
- ●
  added the new closed enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 400
  response-property-enum-value-added
- ●
  added the new closed enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 401
  response-property-enum-value-added
- ●
  added the new closed enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 404
  response-property-enum-value-added
- ●
  added the new closed enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 409
  response-property-enum-value-added
- ●
  added the new closed enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status default
  response-property-enum-value-added
- ●
  added the new expired enum value to the allOf[Error]/error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 429
  response-property-enum-value-added
- ●
  added the new expired enum value to the allOf[Error]/error/oneOf[subschema #2: StructuredError]/code response property for the response status 429
  response-property-enum-value-added
- ●
  added the new expired enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 400
  response-property-enum-value-added
- ●
  added the new expired enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 401
  response-property-enum-value-added
- ●
  added the new expired enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 404
  response-property-enum-value-added
- ●
  added the new expired enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 409
  response-property-enum-value-added
- ●
  added the new expired enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status default
  response-property-enum-value-added
- ●
  added the new expired enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 400
  response-property-enum-value-added
- ●
  added the new expired enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 401
  response-property-enum-value-added
- ●
  added the new expired enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 404
  response-property-enum-value-added
- ●
  added the new expired enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 409
  response-property-enum-value-added
- ●
  added the new expired enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status default
  response-property-enum-value-added
- ●
  added the new invalid_complete_replies_request enum value to the allOf[Error]/error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 429
  response-property-enum-value-added
- ●
  added the new invalid_complete_replies_request enum value to the allOf[Error]/error/oneOf[subschema #2: StructuredError]/code response property for the response status 429
  response-property-enum-value-added
- ●
  added the new invalid_complete_replies_request enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 400
  response-property-enum-value-added
- ●
  added the new invalid_complete_replies_request enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 401
  response-property-enum-value-added
- ●
  added the new invalid_complete_replies_request enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 404
  response-property-enum-value-added
- ●
  added the new invalid_complete_replies_request enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 409
  response-property-enum-value-added
- ●
  added the new invalid_complete_replies_request enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status default
  response-property-enum-value-added
- ●
  added the new invalid_complete_replies_request enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 400
  response-property-enum-value-added
- ●
  added the new invalid_complete_replies_request enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 401
  response-property-enum-value-added
- ●
  added the new invalid_complete_replies_request enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 404
  response-property-enum-value-added
- ●
  added the new invalid_complete_replies_request enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 409
  response-property-enum-value-added
- ●
  added the new invalid_complete_replies_request enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status default
  response-property-enum-value-added
- ●
  added the new invalid_coverage_request enum value to the allOf[Error]/error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 429
  response-property-enum-value-added
- ●
  added the new invalid_coverage_request enum value to the allOf[Error]/error/oneOf[subschema #2: StructuredError]/code response property for the response status 429
  response-property-enum-value-added
- ●
  added the new invalid_coverage_request enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 400
  response-property-enum-value-added
- ●
  added the new invalid_coverage_request enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 401
  response-property-enum-value-added
- ●
  added the new invalid_coverage_request enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 404
  response-property-enum-value-added
- ●
  added the new invalid_coverage_request enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 409
  response-property-enum-value-added
- ●
  added the new invalid_coverage_request enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status default
  response-property-enum-value-added
- ●
  added the new invalid_coverage_request enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 400
  response-property-enum-value-added
- ●
  added the new invalid_coverage_request enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 401
  response-property-enum-value-added
- ●
  added the new invalid_coverage_request enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 404
  response-property-enum-value-added
- ●
  added the new invalid_coverage_request enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 409
  response-property-enum-value-added
- ●
  added the new invalid_coverage_request enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status default
  response-property-enum-value-added
- ●
  added the new invalid_output_options enum value to the allOf[Error]/error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 429
  response-property-enum-value-added
- ●
  added the new invalid_output_options enum value to the allOf[Error]/error/oneOf[subschema #2: StructuredError]/code response property for the response status 429
  response-property-enum-value-added
- ●
  added the new invalid_output_options enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 400
  response-property-enum-value-added
- ●
  added the new invalid_output_options enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 401
  response-property-enum-value-added
- ●
  added the new invalid_output_options enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 404
  response-property-enum-value-added
- ●
  added the new invalid_output_options enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 409
  response-property-enum-value-added
- ●
  added the new invalid_output_options enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status default
  response-property-enum-value-added
- ●
  added the new invalid_output_options enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 400
  response-property-enum-value-added
- ●
  added the new invalid_output_options enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 401
  response-property-enum-value-added
- ●
  added the new invalid_output_options enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 404
  response-property-enum-value-added
- ●
  added the new invalid_output_options enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 409
  response-property-enum-value-added
- ●
  added the new invalid_output_options enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status default
  response-property-enum-value-added
- ●
  added the new invalid_reply_options enum value to the allOf[Error]/error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 429
  response-property-enum-value-added
- ●
  added the new invalid_reply_options enum value to the allOf[Error]/error/oneOf[subschema #2: StructuredError]/code response property for the response status 429
  response-property-enum-value-added
- ●
  added the new invalid_reply_options enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 400
  response-property-enum-value-added
- ●
  added the new invalid_reply_options enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 401
  response-property-enum-value-added
- ●
  added the new invalid_reply_options enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 404
  response-property-enum-value-added
- ●
  added the new invalid_reply_options enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 409
  response-property-enum-value-added
- ●
  added the new invalid_reply_options enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status default
  response-property-enum-value-added
- ●
  added the new invalid_reply_options enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 400
  response-property-enum-value-added
- ●
  added the new invalid_reply_options enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 401
  response-property-enum-value-added
- ●
  added the new invalid_reply_options enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 404
  response-property-enum-value-added
- ●
  added the new invalid_reply_options enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 409
  response-property-enum-value-added
- ●
  added the new invalid_reply_options enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status default
  response-property-enum-value-added
- ●
  added the new login_service_unavailable enum value to the allOf[Error]/error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 429
  response-property-enum-value-added
- ●
  added the new login_service_unavailable enum value to the allOf[Error]/error/oneOf[subschema #2: StructuredError]/code response property for the response status 429
  response-property-enum-value-added
- ●
  added the new login_service_unavailable enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 400
  response-property-enum-value-added
- ●
  added the new login_service_unavailable enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 401
  response-property-enum-value-added
- ●
  added the new login_service_unavailable enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 404
  response-property-enum-value-added
- ●
  added the new login_service_unavailable enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 409
  response-property-enum-value-added
- ●
  added the new login_service_unavailable enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status default
  response-property-enum-value-added
- ●
  added the new login_service_unavailable enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 400
  response-property-enum-value-added
- ●
  added the new login_service_unavailable enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 401
  response-property-enum-value-added
- ●
  added the new login_service_unavailable enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 404
  response-property-enum-value-added
- ●
  added the new login_service_unavailable enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 409
  response-property-enum-value-added
- ●
  added the new login_service_unavailable enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status default
  response-property-enum-value-added
- ●
  added the new missing_url enum value to the allOf[Error]/error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 429
  response-property-enum-value-added
- ●
  added the new missing_url enum value to the allOf[Error]/error/oneOf[subschema #2: StructuredError]/code response property for the response status 429
  response-property-enum-value-added
- ●
  added the new missing_url enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 400
  response-property-enum-value-added
- ●
  added the new missing_url enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 401
  response-property-enum-value-added
- ●
  added the new missing_url enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 404
  response-property-enum-value-added
- ●
  added the new missing_url enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 409
  response-property-enum-value-added
- ●
  added the new missing_url enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status default
  response-property-enum-value-added
- ●
  added the new missing_url enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 400
  response-property-enum-value-added
- ●
  added the new missing_url enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 401
  response-property-enum-value-added
- ●
  added the new missing_url enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 404
  response-property-enum-value-added
- ●
  added the new missing_url enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 409
  response-property-enum-value-added
- ●
  added the new missing_url enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status default
  response-property-enum-value-added
- ●
  added the new too_many_tweets enum value to the allOf[Error]/error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 429
  response-property-enum-value-added
- ●
  added the new too_many_tweets enum value to the allOf[Error]/error/oneOf[subschema #2: StructuredError]/code response property for the response status 429
  response-property-enum-value-added
- ●
  added the new too_many_tweets enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 400
  response-property-enum-value-added
- ●
  added the new too_many_tweets enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 401
  response-property-enum-value-added
- ●
  added the new too_many_tweets enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 404
  response-property-enum-value-added
- ●
  added the new too_many_tweets enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 409
  response-property-enum-value-added
- ●
  added the new too_many_tweets enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status default
  response-property-enum-value-added
- ●
  added the new too_many_tweets enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 400
  response-property-enum-value-added
- ●
  added the new too_many_tweets enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 401
  response-property-enum-value-added
- ●
  added the new too_many_tweets enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 404
  response-property-enum-value-added
- ●
  added the new too_many_tweets enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 409
  response-property-enum-value-added
- ●
  added the new too_many_tweets enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status default
  response-property-enum-value-added
Aug 12, 20264da209b29df836See the full diff
- ●
  added the new coverage_cursor_gone enum value to the allOf[Error]/error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 429
  response-property-enum-value-added
- ●
  added the new coverage_cursor_gone enum value to the allOf[Error]/error/oneOf[subschema #2: StructuredError]/code response property for the response status 429
  response-property-enum-value-added
- ●
  added the new coverage_cursor_gone enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 400
  response-property-enum-value-added
- ●
  added the new coverage_cursor_gone enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 401
  response-property-enum-value-added
- ●
  added the new coverage_cursor_gone enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 404
  response-property-enum-value-added
- ●
  added the new coverage_cursor_gone enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 409
  response-property-enum-value-added
- ●
  added the new coverage_cursor_gone enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status default
  response-property-enum-value-added
- ●
  added the new coverage_cursor_gone enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 400
  response-property-enum-value-added
- ●
  added the new coverage_cursor_gone enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 401
  response-property-enum-value-added
- ●
  added the new coverage_cursor_gone enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 404
  response-property-enum-value-added
- ●
  added the new coverage_cursor_gone enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 409
  response-property-enum-value-added
- ●
  added the new coverage_cursor_gone enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status default
  response-property-enum-value-added
- ●
  added the new coverage_cursor_unavailable enum value to the allOf[Error]/error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 429
  response-property-enum-value-added
- ●
  added the new coverage_cursor_unavailable enum value to the allOf[Error]/error/oneOf[subschema #2: StructuredError]/code response property for the response status 429
  response-property-enum-value-added
- ●
  added the new coverage_cursor_unavailable enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 400
  response-property-enum-value-added
- ●
  added the new coverage_cursor_unavailable enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 401
  response-property-enum-value-added
- ●
  added the new coverage_cursor_unavailable enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 404
  response-property-enum-value-added
- ●
  added the new coverage_cursor_unavailable enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 409
  response-property-enum-value-added
- ●
  added the new coverage_cursor_unavailable enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status default
  response-property-enum-value-added
- ●
  added the new coverage_cursor_unavailable enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 400
  response-property-enum-value-added
- ●
  added the new coverage_cursor_unavailable enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 401
  response-property-enum-value-added
- ●
  added the new coverage_cursor_unavailable enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 404
  response-property-enum-value-added
- ●
  added the new coverage_cursor_unavailable enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 409
  response-property-enum-value-added
- ●
  added the new coverage_cursor_unavailable enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status default
  response-property-enum-value-added
- ●
  added the new invalid_coverage_cursor enum value to the allOf[Error]/error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 429
  response-property-enum-value-added
- ●
  added the new invalid_coverage_cursor enum value to the allOf[Error]/error/oneOf[subschema #2: StructuredError]/code response property for the response status 429
  response-property-enum-value-added
- ●
  added the new invalid_coverage_cursor enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 400
  response-property-enum-value-added
- ●
  added the new invalid_coverage_cursor enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 401
  response-property-enum-value-added
- ●
  added the new invalid_coverage_cursor enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 404
  response-property-enum-value-added
- ●
  added the new invalid_coverage_cursor enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status 409
  response-property-enum-value-added
- ●
  added the new invalid_coverage_cursor enum value to the error/oneOf[subschema #1: LegacyErrorCode]/ response property for the response status default
  response-property-enum-value-added
- ●
  added the new invalid_coverage_cursor enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 400
  response-property-enum-value-added
- ●
  added the new invalid_coverage_cursor enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 401
  response-property-enum-value-added
- ●
  added the new invalid_coverage_cursor enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 404
  response-property-enum-value-added
- ●
  added the new invalid_coverage_cursor enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status 409
  response-property-enum-value-added
- ●
  added the new invalid_coverage_cursor enum value to the error/oneOf[subschema #2: StructuredError]/code response property for the response status default
  response-property-enum-value-added

Full history