Sign in
escalations

Resolve Escalation Route

Mark an escalation handled. Resolving twice keeps the first resolution. Human only.

post/api/v1/escalations/{escalation_id}/resolve

Path parameters

escalation_idstring uuid required

Headers

Authorizationstring nullable
X-Request-IDstring nullable

Request body

notestring nullable

Response

Successful Response

idstring uuid required
agent_idstring uuid required
org_idstring uuid required
scorenumber required
reasonstring required
created_atstring date-time required
session_idstring nullable required
turninteger nullable required
trace_idstring nullable required
check_idstring nullable required
sourcestring required
statusstring required
resolved_bystring uuid nullable required
resolved_atstring date-time nullable required
notestring nullable required

Changes

Changed in 2 of the 13 revisions of this API.12

  • b20a3bdd621911See the full diff
    • ▲

      removed the required property from the response with the status

      response-required-property-removed

    • ○

      added the required property to the response with the status

      response-required-property-added

    This revision also has 11 changes that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog

  • 66575c8854c11See the full diff
    • ○

      endpoint added

      endpoint-added

    This revision also has 8 changes that name no endpoint, such as unreferenced schemas being removed. See the revision's changelog