WRwritechoiceorg
customerInquiries

Create a new customer inquiry.

ADD ENDPOINT DESCRIPTION HERE

post/customerInquiries

Request

Request body

topic'ONBOARDING' | 'FULFILMENT' | 'SERVICE' | 'ACCOUNTING' | 'TECH_IT' | 'MISCELLANEOUS_OTHER' | 'REPORTS'

The topic of the Customer Inquiry.

category'INBOUND' | 'PICKING_AND_PACKING' | 'SHIPMENT_AND_OUTBOUND' | 'ARTICLES_ITEMS_IN_ORDER' | 'DAMAGES' | 'RETURNS' | 'STOCK_DISCREPANCIES' | 'CARRIER_PICKUPS' | 'TRACKING_NUMBERS' | 'MISCELLANEOUS_OTHER_FULFILLMENT' | 'CARRIERS' | 'INVESTIGATIONS' | 'ACCOUNT_DETAILS_CHANGES' | 'MAPPING_BUNDLES_FULFILMENT_PLANS' | 'MISCELLANEOUS_OTHER_SERVICE' | 'KEY_ACCOUNTS' | 'NEW_SHOP' | 'INVOICE_ENQUIRIES' | 'REFUNDS_CREDIT_NOTES' | 'SERVICE_REPORT_ENQUIRIES' | 'SURCHARGES' | 'INSURANCE_CUSTOMS' | 'DUNNING' | 'CARRIER_RELATED_CHARGES' | 'CUSTOMS' | 'ONBOARDING_FEE' | 'DOUBLE_CHARGES_TRANSFERS' | 'PAYMENT_METHODS' | 'SEPA' | 'PAYMENT_CONFIRMATIONS' | 'SPECIAL_REQUESTS' | 'MISCELLANEOUS_OTHER_ACCOUNTING' | 'SYSTEM_ERRORS' | 'SHOP_INTEGRATION' | 'ADDING_USERS' | 'CHANGES_IN_CONNECTOR_ACCOUNT' | 'API_KEY_ROTATION' | 'MISCELLANEOUS_OTHER_TECH_IT' | 'SALES_ENQUIRY' | 'TRANSPORT_ENQUIRY' | 'ACCOUNT_DETAILS_CHANGE' | 'MAPPING_BUNDLE_FULFILMENT_PLAN' | 'CONTACTED_SALES_INSTEAD_OF_SERVICE' | 'KEY_ACCOUNT' | 'MISCELLANEOUS_OTHER' | 'ONBOARDING_SELF_SIGNUP' | 'OTHER_ONBOARDING_ISSUES' | 'ARTICLE_WEIGHT_REPORT' | 'CARTONAGE_REPORT' | 'RETURNS_REPORT' | 'BUNDLE_REPORT'

The category of the Customer Inquiry.

subCategory'FULFILMENT_WAREHOUSE' | 'INSURANCE' | 'CUSTOMS' | 'LOST_ITEMS' | 'DAMAGES' | 'CARRIER_DISPUTES' | 'MISCELLANEOUS_OTHER' | 'SHIPPING_PRICES' | 'OTHER_CHARGES'

The sub category of the Customer Inquiry.

subjectstring required

The subject of the Customer Inquiry.

sellerIdinteger required

The seller which initiated Customer Inquiry.

warehouseIdinteger required

The warehouse associated to the Customer Inquiry.

parentInquiryIdinteger

The Customer Inquiry on which this Customer Inquiry is based. <br>This field is optional.

metaInfoobject

Additional information for the Customer Inquiry. <br>This field is optional.

Response

successful operation

topic'ONBOARDING' | 'FULFILMENT' | 'SERVICE' | 'ACCOUNTING' | 'TECH_IT' | 'MISCELLANEOUS_OTHER' | 'REPORTS'

The topic of the Customer Inquiry.

category'INBOUND' | 'PICKING_AND_PACKING' | 'SHIPMENT_AND_OUTBOUND' | 'ARTICLES_ITEMS_IN_ORDER' | 'DAMAGES' | 'RETURNS' | 'STOCK_DISCREPANCIES' | 'CARRIER_PICKUPS' | 'TRACKING_NUMBERS' | 'MISCELLANEOUS_OTHER_FULFILLMENT' | 'CARRIERS' | 'INVESTIGATIONS' | 'ACCOUNT_DETAILS_CHANGES' | 'MAPPING_BUNDLES_FULFILMENT_PLANS' | 'MISCELLANEOUS_OTHER_SERVICE' | 'KEY_ACCOUNTS' | 'NEW_SHOP' | 'INVOICE_ENQUIRIES' | 'REFUNDS_CREDIT_NOTES' | 'SERVICE_REPORT_ENQUIRIES' | 'SURCHARGES' | 'INSURANCE_CUSTOMS' | 'DUNNING' | 'CARRIER_RELATED_CHARGES' | 'CUSTOMS' | 'ONBOARDING_FEE' | 'DOUBLE_CHARGES_TRANSFERS' | 'PAYMENT_METHODS' | 'SEPA' | 'PAYMENT_CONFIRMATIONS' | 'SPECIAL_REQUESTS' | 'MISCELLANEOUS_OTHER_ACCOUNTING' | 'SYSTEM_ERRORS' | 'SHOP_INTEGRATION' | 'ADDING_USERS' | 'CHANGES_IN_CONNECTOR_ACCOUNT' | 'API_KEY_ROTATION' | 'MISCELLANEOUS_OTHER_TECH_IT' | 'SALES_ENQUIRY' | 'TRANSPORT_ENQUIRY' | 'ACCOUNT_DETAILS_CHANGE' | 'MAPPING_BUNDLE_FULFILMENT_PLAN' | 'CONTACTED_SALES_INSTEAD_OF_SERVICE' | 'KEY_ACCOUNT' | 'MISCELLANEOUS_OTHER' | 'ONBOARDING_SELF_SIGNUP' | 'OTHER_ONBOARDING_ISSUES' | 'ARTICLE_WEIGHT_REPORT' | 'CARTONAGE_REPORT' | 'RETURNS_REPORT' | 'BUNDLE_REPORT'

The category of the Customer Inquiry.

subCategory'FULFILMENT_WAREHOUSE' | 'INSURANCE' | 'CUSTOMS' | 'LOST_ITEMS' | 'DAMAGES' | 'CARRIER_DISPUTES' | 'MISCELLANEOUS_OTHER' | 'SHIPPING_PRICES' | 'OTHER_CHARGES'

The sub category of the Customer Inquiry.

subjectstring required

The subject of the Customer Inquiry.

sellerIdinteger required

The seller which initiated Customer Inquiry.

warehouseIdinteger required

The warehouse associated to the Customer Inquiry.

parentInquiryIdinteger

The Customer Inquiry on which this Customer Inquiry is based. <br>This field is optional.

metaInfoobject

Additional information for the Customer Inquiry. <br>This field is optional.

idinteger
createdstring date-time
status'WITH_YOU' | 'WITH_LOGSTA' | 'RESOLVED'
caseNumberstring
resolvedAtstring date-time
currentRatingnumber float
resolvedBy'LOGSTA' | 'CLIENT'

Changes

No recorded changes to this operation across all 6 revisions of this API.