support

Talk to Runtime support (an AI agent that can escalate to a person).

Returns {conversationId, status: answered | working | escalated | waiting_customer | capped, reply?, pendingActions}. When status is working, read the conversation again in about a minute. Support proposes account actions; nothing runs until you send approveActionId with its approveInputHash.

post/v1/support/messages

Request

  • Base URL: https://api.withruntime.com
  • URL: https://api.withruntime.com/v1/support/messages
  • Auth: HTTP bearer

Request body

conversationIdstring

From a previous reply.

messagestring
approveActionIdstring
approveInputHashstring
denyActionIdstring

Response

Success

conversationIdstring required
status'answered' | 'working' | 'escalated' | 'waiting_customer' | 'capped' required
replystring

Changes

No recorded changes to this operation across all 1 revision of this API.