WIwithallo
Threads

Find thread

Changed on

Finds the discussion thread attached to a conversation item. Returns zero or one thread — each item has at most one thread.

get/v2/api/threads

Request

  • Base URL
    https://api.withallo.com
  • URL
    https://api.withallo.com/v2/api/threads
  • Auth
    API key in header Authorization

Query parameters

entity_type'CALL' | 'TEXT_MESSAGE' | 'CONVERSATION_NOTE' required

Type of the conversation item

entity_idstring required
Example:cll-abc123

ID of the conversation item (cll-*, msg-*, or not-*)

Response

The item's thread, or an empty list if none exists

Example response

{
  "data": [
    {
      "id": "cth-abc123",
      "entity_id": "cll-abc123",
      "contact_number": "+14155551234",
      "resolved_by": {
        "id": "usr-def456",
        "name": "John Smith"
      },
      "comments": [
        {
          "id": "thc-abc123",
          "user": {
            "id": "usr-def456",
            "name": "John Smith"
          },
          "mentions": [
            {
              "user_id": "usr-abc123",
              "name": "Jane Doe"
            }
          ]
        }
      ]
    }
  ]
}

Changes