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Resolution Center Cases

List Resolution Center Cases

Lists resolution center cases. Without account_id you get every case you can read — the ones you opened as a buyer and every account you are a team member of; the filters narrow that list.

get/resolution_center_cases

Query parameters

account_idstring

Only cases filed against this account (biz_ tag). With read access to the account this lists its whole queue; without, only the cases you opened against it.

user_idstring

Only cases opened by this customer — a user_ tag, or me for the calling user. It narrows what you can already read, so me lists the cases you opened without the ones on accounts you are a team member of.

firstinteger

Number of results to return from the start of the range.

afterstring

Return results after this cursor. Use page_info.end_cursor from the previous response to fetch the next page.

lastinteger

Number of results to return from the end of the range.

beforestring

Return results before this cursor. Use page_info.start_cursor from the previous response to fetch the previous page.

order'created_at' | 'response_due_at'

The field to sort cases by.

direction'asc' | 'desc'

Sort direction.

statusstring[]

Only cases in these statuses. Repeat the parameter to pass several — one paginated list covers all of them.

[
  "awaiting_merchant"
]
reasonstring[]

Only cases opened for these reasons. Repeat the parameter to pass several.

[
  "fraudulent"
]
outcomestring[]

Only closed cases that ended these ways. Repeat the parameter to pass several.

[
  "customer_won"
]
created_beforestring

Only cases created before this ISO 8601 timestamp.

created_afterstring

Only cases created after this ISO 8601 timestamp.

Headers

Api-Version-Datestring
Example:2026-09-15

Pins the request to a dated API version.

Response

cases listed

Example response

{
  "data": [
    {
      "account": {
        "id": "biz_xxxxxxxxxxxxxx",
        "title": "Shine Time Auto Detailing"
      },
      "amount": 249,
      "available_actions": [
        "accept"
      ],
      "buyer": {
        "email": "marcus@shinetime.example",
        "member_id": "mber_xxxxxxxxxxxxxx",
        "name": "Dana Whitfield",
        "user_id": "user_xxxxxxxxxxxxxx",
        "username": "danawhitfield"
      },
      "created_at": "2026-01-01T12:00:00.000Z",
      "currency": "usd",
      "id": "reso_xxxxxxxxxxxxxx",
      "line_items": [
        {
          "label": "Ceramic Coating Package",
          "plan_id": "plan_xxxxxxxxxxxxxx",
          "plan_title": "Unlimited Wash Club",
          "product_id": "prod_xxxxxxxxxxxxxx",
          "product_title": "Ceramic Coating Package",
          "quantity": 1,
          "subtotal": {
            "amount": "-2.50",
            "currency": "usd",
            "decimals": 2,
            "display_decimals": 2
          }
        }
      ],
      "outcome": "merchant_won",
      "payment": {
        "card_brand": "visa",
        "card_last4": "4242",
        "created_at": "2026-01-01T12:00:00.000Z",
        "id": "pay_xxxxxxxxxxxxxx",
        "payment_method_type": "card"
      },
      "plan_id": "plan_xxxxxxxxxxxxxx",
      "product_id": "prod_xxxxxxxxxxxxxx",
      "reason": "product_not_received",
      "refund": "none",
      "response_due_at": "2026-01-01T12:00:00.000Z",
      "status": "closed",
      "updated_at": "2026-01-01T12:00:00.000Z"
    }
  ],
  "page_info": {
    "start_cursor": "WyJjdXJzb3IiLDFd"
  }
}

Changes